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3-year HP Next-Day Exchange Extended Service Plan for HP Scanners (U4784A)Brand: Hewlett-Packard
Binding: Electronics
Poor Service [Posted on 2008-01-17]
HP has very poor service. Be prepared to spend plenty of time on hold with people that have little technical knowledge. You will be dealing with support on a different continent. They are friendly, but not very knowledgeable and have not been taught to take initiative on resolving problems. Their first is suggestion will be to try to reformat your disk. I've spent hours on the phone with HP service and twice was told a case manager would call me on the next business day. A month later, no one has called.
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