ACT! by Sage Premium For Workgroups EX Edition 2007 Multi-User

List Price: $1,749.99 Discount Price: $1,599.95

Features:

• Contact Details
• Advanced Security
• Schedules
• Centralized Administration
• Sales Opportunities

Customer Reviews:

It would be a good product, if you could actually receive it [Posted on 2007-01-05]
It actually deserves no stars. Our company, an American multinational corporation, bought this product for one of our departments in Brazil and never received valid installation codes in order to make it work. After a 30 day trial and training of all our users, we had to stop all work because the reseller for Latin America didn't offer any help and the developer showed no interest in hearing our complaints. This treatment for a product paid in full 15 days before the expiration of the trial period. Be prepared to face tremendous problems if you need support. Our last opinion is: good product for your home, if you can actually receive it. Not adequate for corporations, judging by their horrendous customer service, the worst I saw in my entire professional life.

A support nightmare! [Posted on 2007-01-10]
Our organization recently purchased ACT 2007 Premium for Workgroups ST edition (which is the top model). ACT 2007 is buggy and has terrible performance. Oh and the support is next to worthless. Also if you are on the IT staff and tasked with making this software work don't expect to find any good documentation on ACT, particularly if you are looking for technical details because you won't find any. Not on Google and certainly not on Sage Software's website. Sure there's a knowledge base but great care is taken to make sure that any behind-the-scenes details are left out. And certainly don't be impressed by any talk of ACT 2007 running on a SQL database because it is a proprietary named instance of SQL and you can't manage it unless you want to pay $1000 (yes that's in addition to the cost of purchasing ACT and any licenses you may need) so that you can have the SA password. And please, PLEASE for the love of all that is holy don't try to share your ACT database across a WAN or you WILL have nightmares about the experience. If you are just one person considering ACT as a personal contact management solution... it might be an acceptable solution. If you are considering this for multiple users then consider something else because ACT will not work for you unless you are willing to shell out the additional $$ to get consultants to set it up.

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