CA Etrust Internet Security Suite r2

List Price: $49.99 Discount Price: $0.23

Features:

• PC protection software with preconfigured settings and automatic updates
• EZ Antivirus, Personal Firewall, PestPatrol Anti-Spyware, and Anti-Spam
• Detects and eliminates viruses, worms, and Trojan-horse programs
• Stops hackers from attacking your PC; blocks 100-percent of unwanted spam
• Protects against spyware, adware, and other non-viral threats

Customer Reviews:

Protection Objection [Posted on 2007-03-03]
These days, if anyone owns a computer, they have to purchase protection software for spyware, firewalls and anti-virus. Although there are many different kinds of popular brands like Norton, and McAffe that have n't done very well at protecting against these certain brands. For EZ Armor and CA's Etrust, they do a mostly good job at making the grade at computer protection. Their Internet Security Suite delivers good quality service on some programs on protection, like Anti-Virus and firewall. Unfortunately, the anti-spam and spyware prtection doesn't actually deliver well, and if you have other internet protection software for spyware, it could definitely interfere either way. I suggest for those who just need an anti-virus software to get this. Otherwise, get something that might be better for your computer.

Price: C

Convience: C-

Protection: C+

Overall: C 1/2-

Antivirus Real-time Scanner may die [Posted on 2007-03-19]
Having used this product for over half a year, I feel I should warn fellow computer users of a recurrent problem (also alluded to by another reviewer). The Real-time Scanner for the antivirus product often turns itself off. After a looong wait on the phone, the support folks in India politely walked me through turning it back on. The procedure is to turn Real-Time Scanning off, reboot the computer, turn Real-time Scanning back on, and reboot again.

The support tech I had the first time assured me this should only have to be fixed once, and the product worked fine for a few months. Now the Real-time Scanner turns itself off every time the product checks for updates. So if I want to keep scanning for viruses, I have to regularly go through the multi-reboot cycle. A Real-Time Pain-in-the-&$$, if you ask me.

As with my problems with the Norton Suite a while back, I am mystified as to why none of the downloaded patches fix the manufacturer's own coding errors.

In other respects, the Computer Associates suite has performed similarly to the competent ZoneAlarm suite of which it is a derivative; the scanning quality is not the greatest, though, as it does miss items the free Lavasoft Ad-Aware and Spybot Search and Destroy non-real-time scanners regularly weed from my system. Of the products I have used, the Norton suite worked fine in earlier revisions, but the last version I had was a disaster. So I switched to ZoneAlarm, which I kept for the life of the first year's subscription. Though it functioned very well, I did not continue with ZoneAlarm due to rising costs. The Computer Associates suite has become a nagging problem, so it will be dumped as soon as I can find a competent, cost-effective replacement.

Sorry Soloman [Posted on 2007-07-01]
Sorry Solomanwise. I too am a computer professional, 20 years in the making. And I have the same problems as Mr. Burgess. In fact, it's worse. Not only does the real-time protection turn itself off, so does the e-mail protection.

Despite your scolding about multiple installations of anti-virus and firewalls, my installation was run without anything except the CA product. And yes, I do use CCleaner AND Registry Mechanic to remove or repair any erroneous registry entries or remnants left over from previous installs. The problem remains.

CA seems to have no clue about how to fix the problem. Not a company I would recommend.

Customer Support??? [Posted on 2007-10-15]
Installation nightmare!!!!
This company has no customer support. It blocks your internet access. Shutting it off doesn't work; you have to uninstall it to get your internet access back. Then if the FAQ page that they have for customer service doesn't help (which it won't), the require that you fork over 19.99 for help!!! Stay away from this!!

CA Associates eTrust EZ Armor [Posted on 2008-02-17]
The software installed and worked as promoted. However, after 1 year, I decided not to renew. First, the file vsmon.exe was a nightmare to remove. Second, if the eTrust software is uninstalled, I can never get an internet connection, despite having a perfectly working local area connection. All this on a comcast cable connection using a linksys router. Other computers on this connection have internet just fine. Consequence is that the eTrust software must remain installed even though it isn't run.

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