Compaq Presario V6107US 15.4" Widescreen Laptop (AMD Turion MK-36, 512 MB RAM, 80 GB Hard Drive, LightScribe SuperMulti Drive) | List Price: $953.00
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Brand: Hewlett-Packard
Binding: Personal Computers
Warranty: 1 year warranty
Features: - Lightweight desktop replacement notebook with 15.4-inch widescreen LCD with 2.0 GHz AMD Turion 64 MK-36 processor
- 80 GB hard drive, 512 MB of RAM (2 GB max), Lightscribe multi-format DVD/CD burner with dual-layer support
- Two USB 2.0, one VGA, one S-Video, microphone, headphone, ExpressCard 54/34 slot
- 54G Wi-Fi LAN (802.11b/g), Nvidia GeForce 6150 video card, 10/100 Ethernet, 56K (V.90) modem
- Windows XP Media Center--Windows Vista capable
It may be a lemon [Posted on 2007-02-02]
I bought a HP/Compaq Presario V6107US on 23 December 2006, and the battery never took a charge. After contacting the HP customer support center (in India) and going through various diagnostics over the phone, HP sent a replacement battery, which also failed to charge. Under the 1-year warranty I then sent the unit to HP's repair facility in Memphis, Tennessee, where they replaced the battery yet again, and shipped it back. However, it STILL doesn't charge the battery. The machine evidently has a problem in the battery charging/voltage conversion circuit on the system board, but as far as I could tell, HP never bothered reading my analysis of the failure, opening up the machine to verify the failure, nor actually running it on an AC adapter at their facility for 24 hours to verify that the battery can be charged to 100%. I contacted them again via email, and was assured that my case was now in the hands of their Advanced Support Group in Colorado, but after three days I still have not been contacted by anyone. The result is that I now have a fine semi-portable desktop computer with a tiny screen that can be used near an AC outlet. It also shatters my previous high opinion of Hewlett Packard. The company, its product quality and customer support just aren't the same since the founders left. The people in their call center in India aren't capable, and every contact with them is starting the process over from "square one", even though they assign case numbers and supposedly note the details in their database. It's disappointing that HP won't accept responsibility that they've let a lemon escape from their factory and do what's right under their warranty.
UPDATE: HP eventually did correct the issue by replacing the machine with a similar Compaq Presario V6000 series, with more memory and Windows Vista installed, even though I requested Windows XP Media Edition, just like on the original. A few weeks with Windows Vista convinced me that this operating system from Microsoft would never work properly, so I purchased the Windows XP system recovery disc from HP and "downgraded" the machine to Windows XP. (Fearing this might happen, I had noted the system activation code from the sticker on the bottom of the first machine before I sent it back, so that I could get Windows XP to work on the replacement machine.) It's September 2007 as I'm writing this, and the machine is working fine.
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