Datapilot Cell Phone Data Trasfer Suite LG USB 4400

List Price: $59.99

Features:

• Import crucial data from a PC or handheld to your cellular phone, or vice versa
• Create, edit, share and transfer contact information on the go, or at home
• Also lets you use a celphone as a wireless modem, so you can check your email or go online anywhere
• Integrates easily with Outlook, Outlook Express, ACT! and many Palm software tools
• Compatible with several LG cell phone models

Customer Reviews:

Horrible Tech support [Posted on 2006-08-30]
I had problems from the start with this product. After emailing tech support all they did was repeatedly quote solutions that were on their website FAQ's (which I had already tried and notified them of that in my email). They chose to ignore my subsequent emails telling them that none of their solutions worked. They kept trying to close the ticket without finding out if their solution worked for me. I have had the ticket open for a month and still no response even after sending follow-up emails to them.
Stay away from this product and anything made by Susteen!!!

Rip-off [Posted on 2006-11-17]
I purchased the DataPilot for my Kyocera phone but this will apply to all DataPilot products. Susteen advertises that you can upload, download and manage your cellphone contacts with this easy to use software. The software is easy to use -after you get through the installation and update maze however this product DOES NOT WORK AS ADVERTISED. After spending the money, waiting for the product and a seemingly endless series of installation/update steps, it only picked up about half of my total contacts list. When I went to the website looking for help the answer I got was equivelant to 'Oh, well. That's just the limits of the software'
Needless to say, I will not be buying any more product from Susteen.

Lousy Program, Poor Support, Horrible Company! [Posted on 2007-09-15]
am both an IT Technician and an Application Developer.

I purchased Data Pilot like everyone else, hoping that it would do what it boasted to do. I was disapointed with the product almost immediately.

First it would not recognize that my phone was conneccted. I had to download updates to their USB Drivers to get that to work. Granted the updates did work, but not always. Many times I would attempt to do something only to have the program not see my phone. I would have to remove and reconnect the phone, shut it off and turn it back on, stand on my head, and pick my nose at the same time to get it to work.

After getting fed up with the program I decided enough was enough. I decided to uninstall it using the standard Windows Add/Remove Programs. No luck, the computer reported back that I did not have permission to do this even though I was logged on as an Administrator with all the rights associated with it.

I contacted them through email and waited. 3 months later I contacted them again. Several months later I still didn't hear from them so I contacted them again.

That time I worded my email a bit more angrily. I finaly got an email back explaining how to manually uninstall the program. This had a lot of Registry modifications. Did it work? No, read on...

Now, almost a year later I am getting an Installer dialog box of Data Pilot trying to reinstall itself whenever I use a feature of another program that hasn't been used yet.

I'm certain that the only way to get rid of this lousy program is to rebuild my Operating System with the option of deleting and recreating the system partition.

DO NOT BUY OR INSTALL ANYTHING THAT SUSTEEN SELLS!!!

Not up-to-date, unresponsive customer support [Posted on 2008-03-21]
This software suite works okay with the USB cables provided, though the UI is quite a bit clunky.

But when I got a couple new Bluetooth-equipped phones, I decided to use the Bluetooth adapter that came with DataPilot, since none of the cables were compatible. But after I paired the phones with the computer successfully, it turned out the phones were not in the list of those that the software will recognize and communicate with.

Since I bought the software about a year ago, I stupidly purchased the updated DataPilot software from the Susteen web site. I installed the update, and guess what? Those phones still aren't reachable via Bluetooth by DataPilot. These are a Samsung M300 and a Sanyo SCP-3200, not some rare, cutting edge, uncommon models. The web site assures me I could buy the USB cables for about $35 each, though.

On top of that, the Susteen web site registration page always gave me an error message when I tried to register my software purchase. I contacted customer support via the Susteen web site, and a couple days later I received a reply via e-mail for what might be a similar problem on another page. Since I had no issue with that other page, only the registration one, I wrote back to this customer support person an e-mail message clarifying what I was having trouble with and asked for advice. No reply. I re-sent the message a week or so later. Still no reply. I re-send. Again, no reply. I'm on my fourth re-send. Will they ever respond?

Stay Away!! [Posted on 2008-11-08]
This is horribly written software. Difficult to install. Half the features it says it has don't even exist. No contact sync, no calendar sync. Won't recognize mp3 files. Midi conversion program sort of works but is garbage.

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