Dell XPS M1710, Intel Core 2 Duo T2600 2.0 GHZ, 1 GB DDR2 SDRAM, 100 GB HD, DVDRW, 17" WUXGA TFT LCD , MICROSOFT WINDOWS VISTA HOME BASIC

List Price: $1,999.00 Discount Price: $1,599.81

Features:

• Intel Core 2 Duo T2600 2.0 GHZ, 1 GB DDR2 SDRAM
• MICROSOFT WINDOWS VISTA HOME BASIC
• 17" WUXGA TFT LCD
• 100 GB HD, DVDRW
• 1 GB DDR2 SDRAM

Customer Reviews:

Dell's Poor Customer Service and Poor Accountibility [Posted on 2008-09-07]
I had really enjoyed my Dell XPS M1730. One day the LCD panel started having problems. I contacted Dell Technical Support via chat. They had me run a series of lengthy diagnostics. These diagnostics did not find any problems. The problems with the LCD panel continued. I contacted Dell Technical Support via chat again. After 3 seperate lengthy chats they authorized that the display adapter be replaced.



In a few days a contracted service technician (authorized by Dell) came to my home and replaced the display adapter. This did not alleviate the problems with the LCD panel. After the technician performed the service on the computer the FN key on the keyboard ceased to function. I contacted Dell Technical Support via chat once again. They authorized the same technician to replace the keyboard on one visit and he replaced the LCD panel on a 3rd visit.

Replacing the LCD panel resolved the specific issues I was experiencing with the LCD, however the new LCD panel had a number of new issues. The original LCD panel which came with the computer was a Sharp. This Sharp LCD panel had no issues until about 10 months after I had purchased the computer. The LCD panel which was installed to replace the Sharp is an LG. This LG LCD panel has very bad backlight bleeding, extremely slow response time and a purple blemish in the bottom left corner. These issues make the computer unbearable to use. The original Sharp LCD panel did not experience any of these issues.


I contacted Dell Techical Support via chat once again. They had me send it to the Dell Depot in Houston, Texas. The chat technician verified that the LCD would be replaced with a Sharp LCD panel that did not experience these issues and be free of defects. I sent the computer to the Dell Depot using the box that Dell had shipped to me. Included in the box was a sheet of paper which listed an area to describe the problems with the computer. I listed the problems in great detail, including the problems with the LCD display.

When I received the computer back none of the issues I detailed had been addressed. The LCD panel had not been replaced. Only now the computer would not boot from the hard drive. Something had happened while the computer was at the Dell Depot which caused the BIOS to not recognize that a hard drive was installed. Now I could not use the computer.


Since the computer is not functional I am not able to work. This is a computer I use for work. I have and will continue to lose a great amount of productivity due to this problem.

I contacted Dell Technical Support via phone and explained to them what has happened. I spoke with a first level technician and his supervisor. The only things they said they would do is send out another technician to replace the LCD, motherboard and hard drive. None of these items would need to be replaced if the LCD was replaced at the Dell Depot like it should have been and if it did not get damaged at the Dell Depot.


All Dell is doing is stating that they will do something in the future which should have already been done. They are not taking any responsibility for the problems they have caused me by not fixing the computer correctly the first time, or the second, or the third...etc. They did not even state that they would send out the correct LCD panel, so they may still install an inferior LCD panel to the one which was originally installed.

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