Diamond SM56IPCXL1 SupraMax 56K PCI Modem

List Price: $59.99

Features:

• 56K ITU Standard (V.90), K56flex
• Easy software upgrades
• PCI interface
• Supports Windows 95/98 and NT
• Fax/Internet

Accessories:
Monster Cable Ultra-High-Speed RJ11 Internet Phone Cable (10-Feet, White)	Command Comm. CS 3.0 SHARE 1 LINE FAX COMPUTER ( CS0.3 )	McAfee Internet Security Suite 2004 V6.0	Belkin 50ft Modular Patch Cord RJ11M/RJ11M Crossed; Ivory

Customer Reviews:

did not work for me [Posted on 2002-08-13]
I tried installing this modem with Windows 2000. The operating system failed to detect the modem. The manuals and documentation all seemed to assume that the modem would be automatically detected, so they were not helpful in my case. I tried contacting tech support via their web page and while their site loaded fine, that page timed out. I tried calling tech support and received a message stating, "We're sorry, we can't take your call right now."

It seems that plenty of people have had good experiences with this modem, but I feel burned not so much by the fact that it didn't work out of the box, but that support for the product is woefully lacking.

Disappointment [Posted on 2002-10-29]
...The modem was DOA. This is...a lack of quality assurance on part of the manufacturer. I purchased a U.S. Robotics and was connected to the internet in 15 minutes.
Lesson Learned.

Know Your Computer [Posted on 2004-08-19]
I purchased this modem for my folks PC and it works great. They're running Win98SE on an 800Mhtz Athlon with 160 MB RAM. This brings me to a point I think is important. Some reviewers (running Win2K or WinXP) left negative reviews for this item because it didn't work with their computers. My advice is to know your computer before you buy ANY hardware for it. You should know what operating system you're running (and its version) and your hardware configuration (at least your CPU speed, RAM and hard drive space). If you're using Windows, right-clicking on "My Computer" and selecting "Properties" will give you most of the info you need. So will "System Information" in the "System Tools" folder. It's a simple rule and will save you a great deal of time and trouble in the long run.

3 MINUTES TO INSTALL [Posted on 2006-02-25]
THE MODEM INSTALLED AND WAS CONFIGURED IN ABOUT 3 MINUTES FROM START TO FINISH. TIGER.DIRECT IS A GOOD SUPPLIER.

Install disk fail, however manual install works great [Posted on 2006-11-02]
I do not know if my experience was the same for those that had an awfull time installing this modem. But after force install I was online all in all about 20-30 minutes, sure that should not be the case especially now days coming from a well known brand such as this (was), install should have been 2-3 minutes.

First out of the box, the install disk failed, error something about corrupt or missing driver... that seemd ok the instructions warned of a possible system patched needed, ok so did the patch, same error. Missing or corrupt file... hmmm I wonder how many bad install disks are floating arouund aggrevating people.

This is really a great stable fast modem, feel bad for those that gave up on the install. Anyways, first I had to figure out what driver on the disk belongs with my modem, after a few trial and error and educated guess I identifieds the installation driver directly on the disk and manually loaded the drivers.

But thats not the end of this story. For some reason the PCI card barely fit into the case, the aligment was off and could barely fit. I did manage to get everything seated but it was difficult, the plate needs to come in a 8th of and inch, perhaps even a quarter.

My install was in a Dell Dimension tower, Win98se, the old USrobotics finnaly caved in after years of slowly dying.

Modem connect fast and realatively seems to work pretty fast as far as browsing web pages, almost comparable to low speed DSL, really seems that good. Connection consistantly made at 45k, which is very exceptable, the old USR when new pegged 52k alot, and I was impressed, but eventually that card died after 5 years... I have an old MOT 56k about 8 years and still runs very well.

3 Stars, aggrevating installation, bad disk etc., and bad manufacturing, the alignment was difficult to seat properly, very tight fit. After those hurdles, runs very well.

NO MATTER WHAT MAKE SURE YOU GET THE MODEM THAT IS HARWARE BASED NOT SOFTWARE DRIVEN!!! THERE ARE TWO VERSION OF THE DIAMOND SupraMax MODEM MAKE SURE IT IS THE CORRECT ONE!!! Look for the PRO model, it has the on board "DSP" chip... hardware based.

If having difficulty install the SupraMax PRO version, look for the "PCIPROA" on the disk. Otherwise for the NON-PRO version use the multiple install disk folders that are next to the "...PROA".

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