Documents to Go: Premium Edition V8.0

List Price: $49.99 Discount Price: $23.85

Features:

• Create and edit word processing, spreadsheet and presentation files
• View, edit and create Excel-like charts, graphics and photos
• Built-in camera support -- pictures can be displayed in Documents To Go for easy viewing and emailing
• Word count for word processing files helps you stay within your word limitations when writing ads, reports, articles and more
• Choose the files you want or don't want to sync with Selective Sync

Customer Reviews:

Okay product marred by incredibly unfriendly support [Posted on 2006-03-17]
Dataviz has been around for a long time. From time-to-time I've used some of their products, always abandoning them because they were buggy and competitors would introduce more stable alternatives.

Documents To Go Premium 8, an upgrade from the version included with some Palm devices, is pretty good. It's only crashed a few times so far. Supposedly capable of handling Word, Excel, PowerPoint, PDF and TXT documents, I've had little success with PDF. Of course that same complaint also applies to using Adobe's Acrobat Reader for Palm. Four hundred page plus TXT documents have been accomodated well, as have much shorter Word and Excel documents.

So, overall, Documents To Go Premium appears to be more stable and capable than your typical Dataviz application.

One thing hasn't changed: Dataviz' attitude toward its customers. Never good in my experience, Dataviz is now apparently openly hostile to its customers, making it clear that they don't want to be bothered. Telephone support for any issue is available at $19.99 per call. The company basically tells you to use their web support. The would be a usable solution if their web support site were well-implemented. It is not.

Dataviz provides no way to search all the problems related to a specific product. This is speculation on my part, but I suspect the reason may be because of the great number of bugs inherent to most Dataviz products. Dataviz suggests using a specific error message, error number or file and component name. This, of course, renders support useless when you have a general question that is not covered in the scanty Frequently Asked Questions section. (For amusement, I entered the word "problem" as a search term for Documents To Go Premium 8 support and the search engine returned 724 hits. Not very encouraging.)

Dataviz makes reaching the company by e-mail incredibly difficult. You have to wade through several screens to get to a point where you can initiate an e-mail. They don't publish support addresses. You are forced to once again use their braindead search engine and then have to supply a number of system parameter for even the simplest question that may not require such information.

I've rarely seen such a hostile attitude toward the customer. I'll be looking for more user friendly vendors of products that perform the similar functions. Dataviz just isn't worth the hassle of dealing with - - - the only time they exhibit a friendly face to the user is when they want their money.

Jerry

Don't get it for the PDF viewer. [Posted on 2006-08-16]
I have been searching for a PDF viewer on the Palm that was better than the Adobe version, which had nasty text and wouldn't fill the whole screen on my Tungsten T3. PDF to go, part of the DTG package, advertised that it would do this. I bought it. It is worse than the Adobe one - it misses out any pictures that are part of the PDFs, and the text is still nasty.

I then did a Google search and found a freeware PDF viewer that works perfectly.

Make what you will of this.

The word files are great on it, though.

Real Time Saver! [Posted on 2007-02-21]
Dataviz has been around for a long time, and I've used their various software packs over the years. I upgraded to Documents To Go 8 from a version included with my Palm, and I have to say that it's pretty good so far. It's capable of handling Word, Excel, PowerPoint, PDF and TXT documents. I can use landscape or portrait view with this too! You can create and edit these files and also power point presentation files. It handles many of the same features you would find on a desktop application like word count and spell check! Selective Sync allows you to pick and choose which files you want to sync and also your e-mail. It also does pictures, charts, e-mail attachments, etc. It handles both large and small files well. Documents To Go 8 is much more stable and capable than previous versions - it just keeps getting better and better! If you need support their web site has a Frequently Asked Questions section that is particularly helpful. Overall this is a great product - thanks Dataviz!

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