ELIBRIUM My Deluxe MailList & AddressBook ( Windows )

List Price: $49.95

Customer Reviews:

My Deluxe Mail List [Posted on 2001-11-15]
This is one of the most flexabile and user friendly list management programs in the market place. We use it to import telemarketing call lists and to sort for "do not call's". New customers are tracked from the intial prospecting call to the installation of service. Each account has a separate service history. I tried three other programs and this was rated number one in our opinion.

terrible technical support & false claims [Posted on 2002-03-06]
Having used sequential versions of MyDeluxeMailList & Address Book over more than ten years, I continue to use it, but not without misgivings.
The bulk-mail presort feature is essential and few other affordable software options exist.
Despite excellent reviews, My Software fails to live up to many of their product claims.
I've installed version 6.000 on two computers, XP and Win98 platforms. The "Quick Zip+4 Lookup" Key Feature doesn't work.
On the packaging is a statement "If you have purchased this CD within the last 90 cays call for a free update" (to the address database USPS yearly update). The caller is given no option to request this update when calling that number. Nor is there any option available on the website for requesting this update, or even sending a message to technical support about it.
Test every function you need when you install this product and if those functions don't work, return the product immediately.

Overuses CPU [Posted on 2002-07-31]
It's a great program with a lot of flexibility but it overtaxes the CPU. After loading the program, try CTRL-ALT-DEL. You'll find it's utilizing most of the CPU. It overheats the CPU if you have more than a program or two running. When I use the program, I have to load it, look up or do what I want and then close it or I get warning messages about the CPU overheating.

Beware Of This Item [Posted on 2007-07-24]
I have used "My Mail List" since 1999 & I wish I could find another option. The software itself is somewhat compicated but with time I have learned to use it. My beef is with the the bulk mail feature that adds the Zip+4 to the addresses. The zip+4 data base that comes with CD is only warranted to be current for 3 months. When that data base expires after the 3 month period your out of luck. In my case the data expired slightly more than 1 month after I purchased it. After tracking down the phone number for my "Free Replacement" I managed to get a customer service rep in India whose only interest was selling me a new $49.99 data base. With the 2nd call I finally got a someone who would send me the replacement data base. One week later I recieved my data base CD only to find that it was also expired. Rather than give up I called a number that was on the shipping tag of the box. This was a California # and the guy that answered the phone was very friendly and he sent me another data base CD. Another 1 week wait & then I flop the new CD into the laptop and I have been sent another expired data base. Called the California # again and the guy apologizes and sends me another data base CD. 1 week later I again flop it into the laptop and I finally have a good database, but I can't be happy very long because this one expired six weeks later. This time I call a phone that is on the expired data base CD and get their sales department. I am told that because it had been over 3 months since my purchase, my only recourse is to purchase another data base for $49.99. If you just need software to keep a mailing list skip the "Deluxe" version & purchase the "regular" version of this software or even use Excel in combo with Word to do a mail merge, but if you plan to do bulk mailings then you will need the zip+4 on the "Deluxe" version. I do not like dealing with this company but I have not found a replacemnt.

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