Home >> Computer Add-Ons
Gateway M405XL Notebook PC (1.50 GHz Pentium M (Centrino), 256 MB RAM, 40 GB Hard Drive, DVD/CD-RW Combo)Platform: Windows XP Home Edition
Brand: Gateway
Binding: Personal Computers
Release Date: 2004-02-19
Gateway Has really bad customer service [Posted on 2006-07-21]
Gateway Has really bad customer service[/size]: I spent $2800.00 on custom laptop for gaming. after 24 days it crapped out.... The Gateway policy is that YOU have to pay them $45.00 for them to send you a box to ship it back to them to fix it! after they had it back for over 10 days and still didn't know what is wrong with it or when I would get it back...I told them to just send me my money back and they got downright nasty with me. I talked with two people in customer service and they told me there was nobody else to talk with "NO returns after 15 days" "They will just fix it and send it back"
I am so disappointed with Gateway. I also had to sign a form that came with the $45.00 return box that said I would approve the charges to my credit card for any "uncoverd repairs that were needed" If This form is not signed; Gatway will simply return the laptop in the condition they received it in.
I've only had this laptop for 24 days !!!!!! I will never buy Gateway again Don't you make the same mistake.
I was told for sombody to come to my house to fix it was only if I bought the "extra plan" but found out that when they come over they just put it in a box most of the time anyway. Ther is NO service center for Gateway unless you "want to bring it to Texas" !!!!
I am still without my system or any idea when I will see it ....I don't even want it I just want my money back $2800.00 plus my $45.00 !!!!
Click here for more details and discount information...
|
){kind=link}