HP Officejet J5780 All-in-One Printer/Fax/Scanner/Copier (Q8232A#ABA)

List Price: $185.00 Discount Price: Too low to display

Features:

• Robust and affordable all-in-one printer, fax, scanner, and copier
• High-quality scans at 2,400x4,800 dpi resolution; 33.6 kbps fax modem, and fax memory up to 100 pages
• Prints or copies up to 30 pages per minute
• Windows and Mac compatible
• 1-year limited manufacturer's warranty

Accessories:

3-Year Extended Service Plan - Covers Electronic Items $0-$200 - Repair

Customer Reviews:

Printer works fine, software is terrible though. [Posted on 2008-02-29]
So far all the printer hardware seems to work just fine. Printing, Faxing, Copying, Scanning all seem to be good. Where this printer falls down is the HP Software. It is as bad as any I've ever encountered with a printer/fax/scanner. I cannot believe that after all these years, this is the junk software that HP gives its customers. And I couldn't believe how big and how long the software installation was.
And of course it tries to do auto-updates but the Comodo Firewall that I use intercepted it and let me permanently block it.
Luckily I don't do many scans otherwise I would return this and get some other brand. But not Epson (expensive ink and unreliable printers).

If you use Windows Vista don't buy an HP All-in-One [Posted on 2008-03-03]
I bought this printer/scanner/fax several months ago. It came with a software CD for Windows XP. I installed it anyway, hoping it would work. It didn't. I got a new CD from HP - specifically for Vista. The software still doesn't work. I've spent many hours with HP support, uninstalled and re-installed the software numerous times. Finally the case was escalated to HP's expert support where I was told that it simply doesn't work. They point the finger at Microsoft.

Let's see - I'm using a computer that came from HP with Vista preinstalled. I bought a product that is Vista certified. I installed driver software that is specifically released for Vista. And HP can't make it work! Do yourself a favor, buy your equipment from a different manufacturer.

Hardware works nice, software - not so nice. [Posted on 2008-03-16]
I've attached the printer to a computer running WinXP SP2, and a USB 2 adapter I've inserted into a PCI slot.

Though every other device I connected to the USB 2 ports worked just fine, the printer would not, regardless of the many solutions offered by HP support. Eventually I had to reinstall XP from scratch in order to solve the problem. Possibly the drivers installation from the CD accompanying the adapter is somehow different (and broken) from the drivers installation from the XP SP2 CD installation.

I use an English user interface for XP, with non-UTF applications set to Hebrew. The printer auto-detects this setup, and chooses a Hebrew interface - which comes out garbled and complete useless. To top that, the black ink level is displayed, but the color ink level is not. The local support opened a call to HP abroad, and never returned to me.

That means I can't & don't use the software at all.

I'm using the printer mostly for black & white prints, a little color scanning & printing, and sending faxes. The printer performs those tasks well, with the fax being quicker than others I've worked with. I've had few problems with printing, including when printing double sides and rebooting the computer in the middle of a print run.

To summarize, the only thing I wish for at this point is that the printer would allow me to manually select the user interface language, and fall back to English.

HP vs; Vista Software problems [Posted on 2008-04-05]
HP Officejet J5780 All-in-One Printer/Fax/Scanner/Copier (Q8232A#ABA)
I bought this to get the benefits of the All-in-One and it was one of the few advertised as being Vista ready. When I installed it about a month ago I could not get the HP software to work. HP solution Center gave me an error that it did not find any HP products and shut down. After many emails to HP Tech upport and one phone consult of 2.5 hours I was giving up. Now let me say that with an older WinXP computer it all worked fine. But to use it on my new HP computer I needed all the software to work. Two days ago I managed to wipe my 500 Gig hard drive slick. After re-installing the system, Vista, I installed the HP printer software and Wow, it worked.
Solution to the problem is that in all of my many un-installs and re-installs I never could completely get rid of all the residual pieces of software. I consider the install and the uninstall HP software to be defective in that they did not adequately do thier jobs. If the uninstall would have really cleaned it out then the next install would have worked as it did after a total disk wipe. If the install software had been smart enought to fix or replace any defective software maybe it would have worked. My advice---be careful.
The printer works great now, a little slower than I expected but it works great.
The Amazon support was great. Thank you so much.

Good Printer Lousy Fax [Posted on 2008-04-10]
The printing features are exceptional for a low end printer. The scanner has a more than adequate resolution. As a stand-alone fax it would also be good. But if you want to support faxing from your PC then I would not recomend this model. It will not allow you send a fax from your PC with a cover page. According to HP support, they had problems getting it to work correctly with Vista so they just dropped the capability completly. I don't know about you but when I am send a fax, it needs a cover sheet to make sure that it is routed correctly when it gets received on the other end. I suppose it would be ok if you call the person you are sneding the fax to and let them know that they need to stand by the fax machine and wait for your fax. Personaly I think that it sucks. Actually it depends on who you talk to at HP. Either they couldn't get get it to work or so many people complained that the default was to send a cover sheet and it was being sent when people didn't want to send it that they just dropped the capability. Either way, I bought one and after spending 15 hours with their support, they came back and said that it works the way they want it to and there was nothing to fix and I should go pound sand. I'll never buy another HP product again. Apparently they have adopted Compaqs support style.

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