HP Pavilion dv9700t 17" Notebook PC (Intel Core 2 Duo Processor T5550, 3GB RAM, 250GB Hard Drive, Fingerprint Reader, Lightscribe SuperMulti DVD Drive, 895MB NVIDIA GeForce Go 8400M w/Webcam, Vista Premium)

List Price: $2,499.00 Discount Price: $1,249.99

Features:

• Entertainment-centric notebook PC with 17-inch screen, HP Imprint finish, and 1.83 GHz Intel Core 2 Duo T5550 processor
• 250GB 5400RPM HDD, 3 GB RAM, LightScribe DVD-/+RW burner, integrated WebCam
• Connectivity: Fingerprint Reader, 3 USB, 1 FireWire, 1 VGA, 1 S-Video, expansion port 3 connector, ExpressCard 54/34, 5-in-1 memory card reader
• Quad-mode Wi-Fi (802.11a/b/g/n), 10/100 Ethernet, 895MB NVIDIA GeForce Go 8400M w/Webcam
• Pre-installed with Windows Vista Home Premium.

Customer Reviews:

Very Bad HP experience [Posted on 2007-12-19]
Purchased the HP Pavilion online from the HP website.

- Genuine Windows Vista Home Premium (32-bit)
- AMD Turion(TM) 64 X2 Dual-Core TL-60(2.0GHz/1MB)
- 17.0" WXGA+ Ultra BrightView Widescreen (1440x900)
- 256MB NVIDIA(R) GeForce(R) Go 7600
- HP Imprint Finish + Microphone + Webcam
- 2GB DDR2 System Memory (2 Dimm)
- 120GB 5400RPM SATA Hard Drive
- LightScribe Super Multi 8X DVD+/-RW w/Double Layer
- 802.11a/b/g WLAN and Bluetooth
- HP Expresscard TV Tuner for Windows Vista Notebook
- High Capacity 8 Cell Lithium Ion Battery
- Microsoft(R) Office Basic 2007
- System Recovery DVD w/Windows Vista Home Premium
- Mobile Stereo Earbud Headphones (1 pair)

Total cost > 2K.

When the order arrived, it did not include a license key for MS Office. I contacted the HP Sales support. They punted me to Technical Support. I spoke to Michael at customer support. He told me that he was the "owner" of the problem and that he would call me after the weekend. after spending 1.5 hours on the call and on hold with him.

He never called back. 4 weeks later a called HP support to find out what was happening. err.. Nothing was happening. After working my way through their escalation system, I spoke to a case manager named Steve Har. He told me that if I did not have the product key that there was nothing that they could do. I explained that I did not get one. That did not seem to impress him. Bottom line: if it was not shipped, you are out of luck.

I now need to contact Chase to try and dispute the charge.

I have never had a worse experience with technical support. They were deceptive, incompetent, unresponsive and ultimately useless.

This is the last HP product that I will purchase. I urge you to be careful, if you insist on an HP, you should purchase it at a bricks and mortar store.

hp pavilion dv 9700 17" notebook pc [Posted on 2008-04-21]
This computer has just about everything you could want. There are still glitches that have to be addressed. Vista is slow! I tried a download, vista program will not keep it downloaded. Other than it is heavy, and addressing vista problems, the computer is awesome.

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