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Help Centric 3.0 - Help Desk System (Windows 2000 / NT / XP) | List Price: $65.00
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Brand: Surf Highway Software
Binding: CD-ROM
Features: - A notification e-mail is sent to the admin each time a ticket is opened to alert them to check their work queue.
- The Help Centric Admin extranet offers the ability to search on help tickets, build/use a knowledge base of solutions, a work queue, and response capabilities.
- The knowledge base is built-up automatically, each time a ticket is resolved.
- Automatic customer profile matching via e-mail address, account/password, and requestor name.
- Help ticket tracking provided for customers to review the progress of help tickets through your site.
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