Lexmark X3470 Color All-in-One Inkjet Printer

List Price: $149.59 Discount Price: $75.96

Features:

• Lexmark X3470 Inkjet Multifunction Printer/Copier/Scanner/Fax
• Sold as 1 Each
  
• Paper Input: 100 Sheet Tray
  Print Resolution (Color) (Width x Height: 4800 @ 1200 dpi
  Memory (Standard) : 16.0 MB
  LCD Display: Yes
  Copying Speed (Black) : 12 pages/min
  Copying Speed (Color) [Max]: 12 pages/min
  Print Resolution (Black) (Width x Height: 1200 @ 1200 dpi
  Copying Speed (Color) : 12 pages/min
  Print Speed Maximum (Color) : 17.0 pages/min
  Print Technology: Thermal Inkjet
• Copying Speed (Black) [Max]: 12 pages/min
  Print Speed Maximum (Black) : 17.0 pages/min
  Monthly Duty Cycle: 10000

Customer Reviews:

Poorly engineered "cover open" sensor [Posted on 2007-12-26]
After changing the cartridge, my printer display showed a "Cover Open" alarm. I unplugged, replugged, tried everything. I Googled (fixyourownprinter.com seems to have the best repair instructions) and learned that this is a common problem, and not an easy one to fix. It involves removing the lid, possibly removing the scanner glass, reseating a lever rocker switch, and praying to whichever deity you believe in.

What was annoying was that I'd used the printer so infrequently that it had been 12 months nearly to the day before I had to replace the first cartridge (I don't print much, and I still have a five-year-old Canon inkjet for heavy printing; I bought this for the copy/scan capability). This meant I went out of warranty right before the problem surfaced.

The scanning and copying itself worked fine before this occurred.

Cover sensor issue [Posted on 2008-02-28]
I got this printer free with the purchase of my laptop. It worked fine, though I have to agree with the previous posts regarding printing plain black and white documents. The scanner worked really well and copies were grainy. My big issue was this: my roommate changed the ink cartridge (which had been done a few times before thanks to the small supply of ink in each cartridge) and an error message reading "Cover open" appeared and never disappeared. We unplugged the machine, open and closed it countless times, all to no avail. I finally called customer service. The representative went through a "troubleshoot" in which he told me to unplug the printer and remove the ink cartridge. Plugged it back in and closed the lid and the error message was still there. I was told that the problem was that the "cover sensor" had a problem. This is the best part, the solution was "you will have to buy a new printer and I can send you a 20% off coupon to help you with your new purchase". I was also told that I must have done something wrong when I inserted the new cartridge and that the coupon was all he could do for me. DO NOT BUY LEXMARK PRODUCTS! This is one time where I am looking the gift horse in the mouth.

Don't by the LEXMARK x3470 printer under any circumstances [Posted on 2008-04-17]
After using a brand new LEXMARK x3470 four or five times (printing not more than 10 pages each time) and having to replace the cartridge 3 times, I considered buying another printer, but had work to do so went and bought a 4th cartridge.

When I installed it I got an error message that said: COVER OPEN which it was not. I turned everything off, turned it on again, and the message was still there.

I went online and waited for a CHAT person about 7-8 minutes. Then, got a message that no one was available.

Finally I called their 800 number and an Indian gentleman said there was NOTHING he could do but send me a 25% coupon for another printer. I have wasted over an hour trying to print a two-page document. I asked the gentleman why I would buy another Lexmark printer, even at 25% off, if the one I have had less than a year won't work. He said he understood but that was all he could do to help me and that my printer is "defective."

And, incidentally, each time I buy a cartridge, it's about $22-$23 so it has cost me about a dollar a page and now I have no printer.

NEXT printer will definitely not be a LEXMARK -- too expensive to replace annually and at $1.00 a page, too costly for me!

Open Cover Design Defect--Don't buy it [Posted on 2008-04-19]
I just installed my third new ink cartridge. They go fast, less than a hundred pages each. You get a message telling you that the ink is low after only printing a few pages.

Anyway, when I closed the lid, the "cover open" message wouldn't go away, and the whole printer just locked up. I unplugged it from the wall and plugged it back in, and the cover open message was still there. I called tech support and they told me I needed a new printer. They emailed me a 20% off coupon, that you had to use as soon as you opened it, you couldn't reopen it. But Amazon has links to their website that say everything is 20% off there.

Now I see all over the web that everyone is having the "open cover" problem. It is a design defect. Don't buy it.

Lexmark - cheap for a reason. [Posted on 2008-07-01]
I bought the X3430 to replace a similar, slightly more expensive Lexmark printer which I had owned for just over a year - just past the expiration of the warranty, of course - when I too got the dreaded "cover open" error. I went through online tech support to no avail, then called for assistance. I was connected with a gentleman who was seriously challenged by the English language; I could barely understand him, and he could understand me not at all. I told him the problem at least 7 times, and had to spell my email address for him 5 times. He then made a suggestion, which I told him I had already tried to no avail, but he insisted I do it again. So I did, again, to no avail, and had to tell him at least 3 times that it didn't work. Then his big suggestion was to open and close the cover 7 or 8 times. Needless to say, that didn't solve the problem. I wasn't offered a coupon for a replacement printer - he actually said the best he could do was give me a discount on having the defective one repaired! I would have had to have done this directly through the company too, as no one services Lexmark printers. I declined, thinking I had no wish to go through the hassle of spending more than the printer cost to repair it, and instead went printer shopping.
Whatever possessed me to buy another Lexmark, I don't know - unless it was the fact that it was the cheapest thing available. By the way, the price is misleading - they don't tell you that they don't supply the actual cable to connect the printer to your computer. You don't know this until you are in the installation process and wondering why you can't find it.
So I bought the X3430. And it worked for 2 whole weeks. Then it started to pull the paper sideways and cause a paper jam with every page. So back to tech support I go, and was given suggestions of how to clean the printer and clear obstructions, which there weren't any. Thankfully this time it was still under warranty, and Lexmark is sending me a replacement, but without cartridges or cables (?!), so I can use the ones I already have. Honestly, the least they could do for the trouble is send me a free cartridge!
Also a tip to those of you having problems with short cartridge life - they aren't as low as the software will lead you to believe. I continued to use one for at least another 100 pages after the first 'low ink' warning before the print quality began to decrease - of course I was using the 'economy' print setting most of the time, so it wasn't great quality anyway. I was eventually left with everything printing in red, which was still ok with me for most applications, and got another 50 or so pages that way. When the cartridge costs almost as much as the printer, it's worth stretching a bit.

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