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Linksys RT31P2 Wired Router for Vonage Internet Phone Service | List Price: $89.99
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Brand: Linksys
Binding: Electronics
Features: - Unlimited calling to the U.S. and Canada only $24.99 per month, other plans as low as $14.99
- All plans include call waiting, caller ID, voicemail, call forwarding, and many more features
- Voicemail can be checked online or by phone or forwarded via email
- Use your current phone; keep your existing phone number or choose a new one
- Advanced Linksys router with 3 10/100 switched Ethernet ports, 2 RJ11 voice ports
Two good years, then she quit... [Posted on 2007-03-19]
I didn't have many problems with this unit until recently, when I was unable to place or receive calls. For the past six months, I had to do an occasional reboot (once/twice a month, maybe) when it would lock up and render my phone and internet service useless. The past couple of days, no dial tone and my incoming calls went right to voice mail. Spent an hour on the phone w/tech support troubleshooting today, only to have him tell me what I already knew - I needed a new adapter. I called customer service threatening to cancel if they didn't provide me with a phone adapter (I didn't pay for the first one, if they wanted to keep me as a customer, I wasn't going to pay for the second one). The account manager said no problem, and said they'd ship me out a new one pronto w/two day shipping.
I haven't had any problems with my Vonage service. Call quality has been suprisingly clear (thank you Cox for great broadband) and in the 2+ years I have been with them, this is the first real issue I have had, and they were quick to keep me as a customer. Good job Vonage!
Crap! [Posted on 2007-04-12]
Got the router, installed it, used it with Vonage for last 2 years:
1) Slow to reboot
2) Have to reboot after EVERY configuration screen.
3) Drops your calls when rebooting (some routers don't!)
4) Every 2-3 months the router gets "constipated" and gets very sluggish and unreliable requiring a HARD reset and reconfiguration (see #2 above).
5) This model is LOCKED to Vonage service.... can't change Voip service providers.
6) After 2 years the router simply quit working. All the lights work, but it doesn't route anymore and it doesn't let you make phone calls anymore.
7) Small glitches with its routing ability. The more configuration you do, the slower the routing becomes. Very underpowered processor doing the routing.
So yes, Vonage is inexpensive phone service.... but when you have to buy a new router every 1-2 years it isn't as cheap as you initially think!!
RT31P2 Linksys with Via-Talk Upstate NY USA [Posted on 2007-11-23]
I use this router with Via-Talk upstate NY.
Once I got it up & going it works great!
I like Via-Talk. If I am talking a technical issue it
is lots easier when the person your talking to
speaks & understands English. Via-Talk is less $$ too.
I got my router from Via-Talk directly.
phone ports die [Posted on 2007-12-15]
I got this unit with my Vonage service. After about a year, phone port 1 went bad so Vonage moved my service to port 2. Now, about 2 years into my service, port 2 will go non-functional for hours at a time. I went through extensive troubleshooting with Vonage and the diagnosis was that the Linksys unit was defective. Two years is an unacceptable life span, as far as I'm concerned. By the way, the router portion of this unit has never shown any problems.
Worst Customer Service Ever - Most Disappointing [Posted on 2008-02-02]
When I terminated Vonage service, they charged the disconnection fee of around $30.00; however, they never advertise this anywhere. I was not aware of the hidden fees by vonage. I am outraged by this.
It took me almost 20 minutes to tell them I want to disconnect the service, but the operator would not accept this and wasted lots of my time, and I had to tell them again and again that I just want to disconnect the service, finally they did.
Now that I dont have vongage anymore, they have bombarded my mailbox with specials, and they need to stop this as well.
I am not recommending Vonage to anyone, especially because of bad support.
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