Maxtor OneTouch 4 Plus 500 GB 3.5" USB 2.0/FireWire 400 External Hard Drive

List Price: $159.99 Discount Price: $132.51

Features:

• 500 GB external hard drive connects to your computer via USB cable or FireWire 400
• Simple Maxtor user interface for drive management, security, and backup scheduling
• Two levels of security against unauthorized use - Maxtor DrivePass¿ and data encryption
• Sync data between 2 or more computers on the same operating system
• Drive and power management utilities; 5-year limited warranty

Accessories:

3-Year Extended Service Plan - Covers Electronic Items $0-$200 - Repair

Customer Reviews:

Buyer beware...  [Posted on 2008-08-16]
Mine lasted all of 6 months then died. Calling CS was a joke, they basically said they'd send me out another one of their POS's, a refurbished one, and if I want the data restored I can pay them anywhere from $700 to $2500 and they'd gladly restore the data for me. Wow, wasn't that thoughtful of them! I will never recommend this product to anyone, I thought I was buying one with a good name but I was so wrong! I didn't lose everything but I did lose some things that were pretty important. I know, shame on me for trusting this POS to work correctly.

Do not buy [Posted on 2008-09-01]
I bought this product then did my research. Read the reviews first. Then buy this drive and realize the reviews are correct and enjoy sending it back.

Poorly made hard drive [Posted on 2008-09-16]
I have had my Dell computer with the same internal hard drive for over 6 years. For extra storage space, I purchased the Maxtor One Touch 3. It failed after 11 months. Seagate (which took over Maxtor) replaced it, but the replacement lasted less than three months before it too failed. In each case, Maxtor offered to try to retrieve my data for over $1,000. After much complaining, Seagate offered me the Maxtor OneTouch 4 Plus. It failed after seven months. Do not buy this poor quality product.

High failure rates from an uncaring company. [Posted on 2008-09-20]
I will never buy another Seagate drive. I have seen the high failure rates of the drives they are making now and it is appalling (do a google search). Do yourself a favor and buy only Hitachi drive mechanisms.

My Maxtor (Seagate) drive began making a high pitched whining noise after about 90 days. As the problem was intermittent, I switched it to light back up use. After another month it began a much louder grinding noise.

As I was quite ill with heart and lung problems at the time it wasn't until another month went by that I requested a return from Seagate and was told all that they would send me was another drive that had broken and been repaired. BEWARE. Unless you contact Seagate when the problem begins (within 120 days) you will not get a new drive but another broken one. In my experience Seagate is a large uncaring company that doesn't want to be bothered by the problems they cause individuals. I would rate Seagate zero if I could just for that.

Do not buy this product [Posted on 2008-09-25]
I bought this product a few months ago. I formatted the drive and have been using it since. Two days ago when I tried to access the drive, I get a message that says the drive is not formatted and do I want to format it. In other words, it suffered a drive failure. Seagate (the manufacturer) via their tech support let me know this drive can fail and will sell me software to retrieve my data, but will not provide a free copy of the software. In other words, they want more money to fix their defective product.

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