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Microtek ScanMaker 9800XL Scanner | List Price: $1,499.99 Discount Price: Too low to display

| Platform: Macintosh, Windows 2000, Windows Me Brand: Microtek Binding: Electronics
Features: - 3,200 x 1,600 optical dpi
- True 48-bit color
- 3.7 maximum optical density
- 12-by-17-inch tabloid size bed
- Firewire, USB, and SCSI-2 interfaces
absolutely no support [Posted on 2007-10-31] I bought this scanner about a year ago and have been happy with it. Unfortunately I bought a new computer running Vista. Microtek didn't release Vista drivers until this month and they don't work! But you won't get any help from Microtek. The only support they seem to offer is by email and so far have been completely worthless. I'm left dedicating an old PC running XP to the scanner. For this kind of money I expect to be able to talk to technical support and get some help. I won't buy another scanner from them, and I wouldn't recommend them to anyone else.
9800xl scanner repair and reveiw [Posted on 2007-11-24] these are very good scanners the only real competition at this price range is the epson scanners.
they do have two common failures which we have a repair solutions for. Microtek does not repair
scanners any more, they only replace whole units under warranty. our website is pacificmacs you will
need to inquire about repair services for these scanners.
I'd rate it a minus if I could [Posted on 2007-11-26] This was a fantastic scanner, but after 13 mos - i month out of warranty the lamp went out. Microtek has I understand taken everything off shore - to China no doubt, and they do not repair or have a way to buy parts for this piece. Wish I had waited a while to buy this piece so I would have seen some negative reviews. 1500.00 for a piece of equipment that only lasts 12 months is not - repeat - not a good investment for anyone. Now I am looking for a new scanner.
It's ALIVE!!! [Posted on 2008-04-10] I recently bought this scanner. As an illustrator, I was tired of chopping up my drawings and scanning them small.
My needs are simple, line art scanned, and this scanner does a BEAUTIFUL job.
Admittedly, I would have purchased the Epson, but I am on a Mac and the Epson in this price range isn't compatible. (Only the $2300 one is. What a scam.) With the guys who say they can fix the issues with it, I went ahead and purchased it.
Like the day I went from my mouse to a WACOM tablet, it's a defining one in my production process.
"The Beast" - hate this scanner [Posted on 2008-04-27] We use this scanner in a professional environment and we have dubbed it "the Beast" because we groan whenever a job requires oversize scans and we actually have to use it. It has the most frustrating and nonsensical user interface I've ever seen. (Just one instance of many - the auto numbering feature cannot be reset except by hitting an up or down button - so if is up to 958 and you want to reset it to 0, you have to go down to 957, 956, etc.) It is extremely slow and also has a LOUD annoying whine while previewing and scanning - don't try to talk on the phone while scanning in the vicinity. The Mac driver has never worked properly - and calling Microtek only resulted in their instructing us to re-load the drivers, so we have to do this every time we use the scanner! The auto correction features seem to be weird, but we can't get the driver to calibrate the scanner, so we have to do all corrections in Photoshop after the fact. We have a $150 Canon scanner that is so far superior to the Microtek; I only wish Canon made an oversize scanner.
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