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Netgear CM212 Broadband Cable Modem | List Price: $99.99
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Brand: Netgear
Binding: Electronics
Warranty: 3 years warranty
Features: - Always ON, high-speed Internet access
- No more dropped connections
- No need for a dedicated telephone line
- USB and Ethernet interface options
- Included stand for vertical positioning
Bad product and bad customer service [Posted on 2004-06-23]
The product failed after one day of serivce. For the next week it would intermitently connect to the Internet for a few hours and fail again for a few hours until it died completely. I called Customer Service, which seems to be overseas, and their technicians were terrible. In two calls I had conflicting answers and they did not seem to know how to troubleshoot the problem; they kept asking me to ping addresses unrelated to the modem and they kept refering to it as a router. Once they decided that it is defective they asked me to pay for shipping charges to replace my brand new modem which amounted to 25% of the cost of the product. I would never buy a Netgear product again.
Pretty BAD [Posted on 2004-08-26]
Like others..........wish I had read the reviews on this item before buying. Bought Jan 04......dead Aug 04. $15 to send me a new one after getting through the long help desk procedure. New one lasted a week and a half. Have had the cable folks out three times and it is definately not the cable. Guess I will chalk this up to experience and go down to Fry's tomorrow and buy someone else's C/M that will hopefully work a lot better.
Not as bad as they say here [Posted on 2004-12-04]
My experience was my CM212 worked flawelessly for more than a year and has just now begun intermittent drops. Read other modem reviews--seems they all do this after a year plus of continuous use. (The RCA I replaced did this too). Tech support expert I know says they're not meant for 24x7x365-they will all burn out.
Since they're all disposable, so by the cheapest name brand and plan on yearly replacement.
Caveat Emptor [Posted on 2005-05-15]
Based on my (and apparently others') experience, I am astounded that Netgear continues to sell this substandard product. I have had the same experiences that several other reviewers have had, both in terms of the poor performance of the CM212 and the ridiculously underqualified technical support in India.
My modem worked fine for the first year or so. But about a week and a half ago, the modem was no longer able to find a signal and about every 15 seconds would go through a "restarting" procedure. I explained this situation to Netgear tech support, but they insisted that it had to be a software issue. I explained that I had a technician from my ISP come out and establish that it was definitely a hardware issue...but the Netgear tech would have none of it (which is pretty amazing considering this seems to be a common issue with this model). After about an hour and a half of holding and persistence, she referred me to their "premium support" line to discuss the issue. The "premium" technician finally agreed that it was a hardware issue and, with a $15 charge to me, shipped me a replacement modem.
I received the replacement modem and enjoyed my internet connection again for a full two days before it began failing in the same fashion as my first modem. After another 30 minutes on the phone with Netgear support, I anxiously await yet another replacement modem. Three times is a charm, right? I'm not holding my breath....
planned obsolescence? [Posted on 2006-03-31]
Over the last year, we've had increasing connection troubles. I always assumed it was just a temporary glitch with our ISP. After seeing the orange failure light way too much over the last month and especially last couple of weeks, I finally had a tech from our ISP come out to determine what was the problem. He was confident that it was the modem, not the high-speed Internet service. I don't know how he determined this, but he thought there was something wrong with the power supply to the unit. The thing had begun power cycling just if you touched it. Of course, this product failure happened just a heartbeat AFTER the warranty expired. I bought this cable modem back when the reviews were better, around 3 years ago. Maybe 3 years is a long life, but I would expect longer for something that just sits there, with no moving mechanical parts. What an eye opener to come back to this review page and see so many people experience the same troubles.
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