Netgear DG824M 802.11b Wireless ADSL Modem with Internet Gateway

Features:

• Built-in ADSL modem and wireless access point
• True Firewall business-class security
• Up to 200 Mbps LAN port speeds
• Easy, Web browser-based setup
• Free ADSL phone filter

Accessories:
NETGEAR RP614 Web Safe Router with 4-Port 10/100 Mbps Switch	Netgear WGR614 Wireless-G Router

Customer Reviews:

Upgrade firmware first [Posted on 2003-09-25]
I would agree that this modem does not work with the firmware that is shipped with the Netgears DG824M modem which was version 1.2, even 1.3 does not work. After upgrading the firmware to 1.4 it started to work. Note you must upgrade in sequence. 1.4 release 5 works great. I have had no problems with all the rich features within the modem after upgrading. I gave it 4 stars because the modem, firewall, wireless, switch, router was all stuck into one box and it worked once it was fully patched. The missing star is because Netgear sold the modem with firmware that was clearly defective.

Didn't Work Even with Firmware Upgrade [Posted on 2003-10-01]
If this product had worked the way it was supposed to work (i.e., if it had worked *at all*) it might have been a great choice. As it was, I spent several hours trying to configure it myself, then several more hours with Netgear tech support (avg. wait >30 minutes) trying various ways to troubleshoot it. I upgraded the firmware to their latest version (l.4 release 05). It still didn't work. I called tech support back and after running me through all the same procedures for another hour or so, they concluded I had a defective router. So I sent it back for an exchange, got another one, and the second one failed to work as well. I again spent multiple hours talking to tech support and was transferred to a senior technician, who ultimately concluded the second unit was defective. Incredulous, I called and talked to another senior tech, who concluded that the unit was either defective (in which case I wish I'd saved my luck for the lottery) or simply didn't work with my setup. That was the final diagnosis -- they had no explanation for *why* it didn't work, not even a theory.

So after a grand total of perhaps 6-8 hours of talking with Netgear tech support, my ISP, and my local phone company's tech support, plus a couple weeks of waiting while I exchanged my first unit and waited for email responses from Netgear's senior techs, I finally returned the thing for a refund. I now have an Actiontec DSL gateway that works like a charm.

Maybe Netgear needs to come up with yet another firmware patch? In any case (as the other reviews here indicate as well) I'd hold off buying this particular product until it's clear they have worked out all the bugs.

Netgear DG824M what wrong with you lot? [Posted on 2003-10-30]
you need to know what you donig with this one and if you do it works great, if you don't know then leave it alone!!!

Wouldn't have written but... [Posted on 2004-12-10]
So many of the bad reviews here are by people saying "it didn't work... but when I replaced it with xyz brand DSL router, it worked first time."

If you have ADSL, then this A D S L router should work fine (though it is a bit dated now).

If you have DSL, you need a D S L router.

Very, very good! [Posted on 2004-12-12]
Perfect! Easy to install, very good. I liked and recommend. I bought in the USA and use here in the Brazil.

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