On-Track System Suite 4.0

List Price: $59.95 Discount Price: $24.99

Accessories:

PC Gamer (1-year)

Customer Reviews:

DON'T USE THIS -- DESTROYS HARD DRIVE [Posted on 2003-09-18]
I installed this and soon my computer couldn't load Windows because critical files had been deleted. Reloaded Windows. Still have problems because this re-writes system files. NO Customer Service from V-com to speak of.

This product does what it claims [Posted on 2003-09-28]
AND it does it well! The firewall is by Sygate, the Antivirus is by Trend (FREE AV updates! - At least I've never been asked for any sort of subscription fee). Auto update works well. All utilities First Rate. Very Good Customer service as well.

I had two related issues, Cust service wise. The first was I had a problem with the firewall interfering with Musicmatch Jukebox. I emailed them about it and got a nice (and polite) email back stating they were aware of the issue but it was a known compatibility issue between Sygate & MMJB but they (VCom) felt that they were sticking with Sygate because of the level of protection it provides.

I felt they understood my concern but that they felt the level of protection would be compromised by resolving it.(The MMJB people were much less polite -So I found a new media player. Good media players are easier to find than reliable utilities.)

The second issue was related to the above. In the course of tracking down the problems with MMJB I had deleted most of SystemSuite4. So when I tried to reinstall the complete software package, it wouldn't load. My CD disk was corrupted or something. Again I contacted them, and 2 days later I had authorization to download a new copy. No hassle - No run around.

I still use BOTH systemsuite AND systemworks [Posted on 2003-10-21]
As a pc support tech, I have both products, Norton Systemworks pro AND Vcom systemsuite.

Systemsuite almost always finds A LOT more registry and startup problems that norton's Windoctor ever could.

On the other hand, systemsuite's Jetdefrag utility will sometimes stop, due to finding a hard drive error, telling you to run CHKDSK /F.
You would think that systemsuite's own diskfixer would do the same thing as CHKDSK, but that is NOT the case.
Diskfixer will tell you that ALL IS WELL.
But you go to run Jetdefrag and the drive error rears it's ugly head again.
So you really do have to run CHKDSK to fix any serious hard drive errors, when using systemsuite.

Whereas Norton's disk doctor seems to work EXACTLY the same as CHKDSK does.

As for scheduling drive defragging, sysytemsuite lets you select
ALL or ANY of the drives, on one screen.

Norton's defrag let's you pick a single drive OR you have to use the scheduler, in order to defrag multiple drives at one time.

I suggest having BOTH utility packages in your arsonal.

Virus Updates Still Coming Out [Posted on 2004-01-21]
Bought the product partially based on the reviews on this site. Was worried about product support based on what people said. But since loading it just 4 days ago, the EasyUpdate feature has found two virus definition updates to download, including the latest virus that hit the news only yesterday! I am reassured. Also was reassured when it installed well and when I see how much lower the drag is on my computer's resources versus the combination of Norton SystemWorks and Norton Internet Security.

Obsolete product--no longer updated or supported.  [Posted on 2004-12-22]
SystemSuite 4 is no longer supported or updated as of a couple months ago (sometime around October 2004.) If you want SystemSuite, don't buy this old version, get the latest one (at the time I write this it is version 5, but check www.v-com.com for the latest)

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