Pelouze PS20DL Internet Downloadable Digital Postal Scale, 9-1/2 x 8 Platform, 20-lb. Capacity

List Price: $149.00 Discount Price: $79.62

Features:

• Internet Downloadable Digital Postal Scale weighs items in 0.1 oz. increments. USPS®; UPS®; FedEx®; DHL® rates are updated via an Internet download using an electronic process. Scale is powered by a 9V Battery (sold separately) or AC Adapter (PELADPT2, sold separately).
• Calculates letter and package postal costs.
• Computes U.S.P.S. First Class, Priority, Express, Parcel Post and International rates.
• Free download.
• Intended for private use only; not legal for trade.

Customer Reviews:

Excellent Postage Scale! [Posted on 2006-03-16]
I had read many of the reviews on Amazon regarding postage scales in general and the Pelouze downloadable rates scales in particular. I finally settled on this model, even though many people had complained about similar models. I have to say I am very happy.

One important thing I did was purchase the CP Technology's USB to Serial adapter cable. That worked out great for my Windows XP system that the scale gets the rates from. After I installed the driver for the adapter, I also increased the speed on the COM port.

Once the software was installed, I followed the directions and in a few minutes downloaded to the computer the license and rates files.

Once the rates are downloaded from the Internet, the software will then download them to the scale. Many people had complained about the length of time it took to get their scales loaded with the rates. I was able to download all 4 carriers' rates in about 3 minutes!

All in all, I am very happy with this product. The only thing I wish it has was a way to view the readout remotely. It's a little funny about the number of keys that must be entered before you get a rate, but that is because there are so many rate types available.

I highly recommend this scale.

Unit cannot be repaired after 1 year of use. [Posted on 2006-07-11]
I purchased the PS20DL for $103.00 in December of 2004. I used it for weighing gift packages to determine postage that I then ship to family and friends for birthday's and other holidays. It was never used for commercial purposes. For 18 months, I was very pleased with the scale.

In July, 2006, just 18 months from the date of purchase, the unit failed. About 3 minutes after turning it on, the LCD display goes blank, then shows strange characters and a loud, high pitched whistle can be heard coming from the base of the unit. I'm unable to weigh anything and the only way to turn it off is to remove the battery. I tried a new battery, and it still fails.

I contacted Pelouze customer support and Heidi Brannigan, of Pelouze Office Products, told me "This unit will need to be repaired. The warranty is one year from original date of purchase. We do not repair these units out of warranty." Since the unit is out of warranty, I asked Heidi if she at least knew what the problem was and if she could recommend a repair facility. Here's her response: "I am not sure what exactly is wrong with the unit. As I stated we do not repair this unit out of warranty nor do we know of any outside repair facilities."

I'm not happy that this scale only lasted 18 months, and that Pelouze offers no means of repair or support after 1 year. To them, $103 is disposable. To me, $103 is a lot of money.

Pleased, But ... [Posted on 2007-07-16]
I received this scale as a gift in July, 2007, and was quite surprised to find that it comes with an old RS232 adapter to download the various postal rates from the internet, rather than a USB cable (my computer doesn't even have a port for an RS232). At this point in time, that adapter is antiquated. For a scale in this price range, I should not have to purchase a USB adapter to make the main features (postal rates) functional.

I strongly suggest you read this before buying a Pelouze scale [Posted on 2008-05-09]
Customer 05/08/2008 10:52 PM EDT
I am thinking of buying this scale, but the following (below) if true would prevent the purchase. Any truth to this report on Amazon?
Thanks,

Amazon Customer Post
I purchased the PS20DL for $103.00 in December of 2004. I used it for weighing gift packages to determine postage that I then ship to family and friends for birthday's and other holidays. It was never used for commercial purposes. For 18 months, I was very pleased with the scale.

In July, 2006, just 18 months from the date of purchase, the unit failed. About 3 minutes after turning it on, the LCD display goes blank, then shows strange characters and a loud, high pitched whistle can be heard coming from the base of the unit. I'm unable to weigh anything and the only way to turn it off is to remove the battery. I tried a new battery, and it still fails.

I contacted Pelouze customer support and Heidi Brannigan, of Pelouze Office Products, told me "This unit will need to be repaired. The warranty is one year from original date of purchase. We do not repair these units out of warranty." Since the unit is out of warranty, I asked Heidi if she at least knew what the problem was and if she could recommend a repair facility. Here's her response: "I am not sure what exactly is wrong with the unit. As I stated we do not repair this unit out of warranty nor do we know of any outside repair facilities."

I'm not happy that this scale only lasted 18 months, and that Pelouze offers no means of repair or support after 1 year. To them, $103 is disposable. To me, $103 is a lot of money.


Pelouze Customer Support Response to my question
Response (Tech Temp 1) 05/09/2008 09:59 AM EDT
Dear
Unfortunately the warranty is only 1 year from the date of purchase but most scales last much longer then 18 months. With all the recent changes in postal regulations I would suggest the Pelouze 10 lb. USB scale instead of the PS20DL. It comes with free software you can run from your computer giving you more rating options.
Tech Temp1
Pelouze Office Products


Customer 05/09/2008 12:16 PM EDT
I appreciate the suggestion on a different scale, but the point of my question was missed.
The question was and is - after the warranty expires, will Pelouze repair, at the customers expense, a scale that is sent for repairs? The writer of the review that I sent with my original question indicated that Pelouze refused to repair the out of warrenty scale even though she was willing to pay for the repair. Pelouze also refused to tell her where she could take the scale to be repaired by someone else. I find that lack of customer concern - well, concerning.


Response (Tech Temp 1) 05/09/2008 12:41 PM EDT
Dear
Unfortunately we don't have a repair center at all. We will replace a scale if under warranty but after that we do not replace or fix scales. You can find a local place that repairs scales in general but as I previously stated I apologies if that is an inconvenience but that's the policy.
Tech Temp1
Pelouze Office Products


Customer 05/09/2008 01:36 PM EDT
Your response verifies that Pelouze has to have one of the worst customer support policies I have ever encountered. Your company not only does not have repair capabilities, but you have not bothered to provide a system of repair stations for folks to go to after their warranty expires.
Not your fault as a tech. support rep. but an obvious 'I don't give a damn about customers' on the part of management.
I will purchase another brand. Thank you.

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