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Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID | List Price: $199.00
Discount Price: $164.99
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Brand: Polycom
Binding: Electronics
Warranty: 1 year warranty
Features: - Full-duplex conference phone with 2-line operation
- 36-number programmable speed dialing
- Caller ID with call waiting
- 99-number outgoing and incoming call history directories--you can easily locate and dial stored numbers
- 32-character LCD screen; integrated headset amplifier, hanger, and controls
Decent phone, but fatal flaws [Posted on 2008-05-19]
I've had this phone for roughly 1 year, and it's being retired. Here's what I liked:
- pretty good quality speakerphone. It works ok, but quality is still better on handset or headset (if you don't have noise...see below)
- easy change while on-call between speaker, headset, handset, and LEDs make it easy to see which one is on and whether you're muted. Nice--I really will miss that nice bright Mute light that says "no, they're not hearing you gripe...."
- 2 lines worked well. I had no issues here.
Not so good:
- clumsy speed dial interface. This works, but inputting numbers is a pain, and trying to edit them an exercise in frustration. Isn't that why you have speed dial - to speed things up?
- dialing on speaker - VERY loud button push beep, so loud that you can't use it if you need the house to be quiet, like working at night. You can't adjust the volume for this, either. Sure, you can pick up the handset, dial, then turn on the speaker, but who wants to? Dumb!
Fatal flaws
- noise on headset. There has always been some hum with a headset, no matter how I positioned the phone, adapter cord, and headset cords. It's like a ground connection is missing somewhere. Could it be my phone line? Perhaps, but I'm not able to track that down. In addition, on a new headset I just purchased (Plantronics, exact replacement of previous one) the hum is so distracting to both me and to people on the other end that I can't use the headset. I live with a headset - this is simply not ok.
- Caller ID - works on fewer than 5% of my received calls. I don't know what the technical issue is here. However, my regular Panasonic home phone always shows a number, and the Plantronics rarely does. When I asked them, they always say "we work according to the Bell standard". Maybe if they meant "dumb" bell....
I tried getting answers on some of these things, but kept getting the Polycom answer of "working the way it's supposed to". OK - then the person they aimed this phone at isn't me, or I'm too stupid to be their customer...which is surprising, since I work at home and am on the phone on multiple conferences everyday and use Polycoms at work and understand and like them. Seems to me like I'm the right marketing target.
Ah well. Perhaps someone else will feel the love I didn't....
Great Speakerphone. Everything else sucks. [Posted on 2008-06-02]
If you are considering buying this phone and using it exclusively as a speakerphone, it is wonderful. Great sound quality. Most people don't even realize they are on a speakerphone. My mom doesn't even notice. (and that is amazing!)
If you are considering this phone as a desktop phone, think twice.
The two biggest desktop phone usability issues are:
1. The display is not backlit or tiltable. This means you must stand up at your desk to view the display. I even have an angled phone stand and it is still hard to see. At this price, a tilting, backlit display it not too much to ask for.
2. The user interface is pitiful. If you want to check the caller id log, it takes several cumbersome button clicks. If you aren't careful, you can delete the first entry in the speed dial list when trying to view the caller id log. ARRGH!
Not worth the money [Posted on 2008-06-16]
The speaker quality is not what one would expect on a $180 phone, there is always a bit of a buzz on the speaker. And the other reviewers are right the hand set is not comfortable and the ever present buzz when you use it gets really worse if your hand touches the Handset cord. I work from home and sound quality is key. I've used the more expensive Polycom phones at the office and they work great. This one is not worth the money
An great alternative to cheap speaker phones [Posted on 2008-07-26]
The main thing I wanted in a SPEAKER phone is a good sounding speaker. Duh. I was sick of crummy cheap "speaker" phones that were tinny and low in volume. This Polycom phone works great. The speaker has volume so I can do other things in the room while I'm waiting for something to happen on the other end of the line. (Which never does, that's why I wanted a speaker phone.) This phone has an external power cord unlike the cheap models. I think this means there is more oomph in the speaker. You won't be disappointed if you buy this phone.
Can not recommnd this product [Posted on 2008-10-07]
I cannot recommend this phone to anyone planning to use the speaker phone. This phone replaced an old 2 line Panasonic phone that died after 6 years. I work from my home office and bought this phone because of the success I had in a corporate environment with PolyCom products. This phone is a major disappointment. When using a headset, there is no headset sound for my voice. The speaker continually pops and hisses, often noticed by the person or group in the conversation. The speaker also "clips" my voice, again, often noticed by participants in the conversation. You must be directly over the microphone for your voice to be transmitted. When speaking from a short distance away from the phone, I've had participants ask if I was still there. I do not recommend this phone for home office use.
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