Samsung CLP-600N Color Laser Printer

List Price: $708.53 Discount Price: $599.99

Features:

• First page out in less than 20 seconds
• Up to 2400 x 600 dpi effective output
• Powerful 350 MHz processor, 32 MB RAM
• Emulation SPL-C (Samsung Printer Language Color)
• 350 sheets input, 250 sheets output

Customer Reviews:

Samsung Printer [Posted on 2007-08-10]
The value of this printer is that it gives me profressional grade quality in my home office. That means I can prepare for a client meeting, print off marketing materials as I need them thus saving me time and effort to get ready for a client. Put another way - I do not have to make a special trip just to print off materials - I can do it from my home office.

Almost perfect [Posted on 2007-10-18]
I own a CLP-500 & a CLP-510. Very happy with those Samsung printers EXCEPT no Networking. Set one up manually and worked so-so,
The CLP-600N is PERFECT in that area. EASY setup (3 computers) FAST responce to print. Great quality, 1200dpi compared to 600dpi on the older ones. BUT it does 2 things that "annoy" me. First, to print BOTH sides, you need to do it MANUALLY. Second, it randomly asks for paper from the side tray. Windows is setup OK, even tech support don't know why?...
As I said before ALMOST perfect. Very happy with it!

AVOID THIS FRUSTRATING PRINTER - constant paper jams & $500 toner cartridges [Posted on 2008-04-12]
For a printer fraught with printing problems, it is expensive at $500 + $500 for toner cartridges. We had problems with it right out of the box. After 1 month and many calls to Samsung's Tech Support to solve a myriad of printing & networking problems, we finally got it up and running (briefly).

Printing on paper seems to be a substantial problem for the CLP600. Samsung Tech Support informed me:

1. Samsung doesn't approve use of ANY CARDSTOCK paper
2. Samsung doesn't approve use of lighter weight paper
3. Samsung doesn't approve use of ANY BROCHURE-weight paper
4. Samsung doesn't approve use of glossy paper
5. Samsung doesn't approve use of our engraved business letterhead
6. Standard weight paper, 20# and 24# also incurs paper-jams.

** (I am not sure if Samsung actually approves the use of paper in their printer) **

. # 1 PROBLEM: CONSTANT PAPER JAMS - even on "Samsung-approved weight paper". This problem is exacerbated when paper jams & shreds inside the inner-workings of the machine. When bits of shredded paper grind the printer to a halt, Samsung Tech Support only suggests repairs by an authorized repair center because the shredded paper cannot be removed without dismantling the machine.

Ordinarily, paper jams are only frustrating, but when paper shreds deep inside the machine, we incur costly shipping expenses and long-term, down-time. Even with a 3-year extended warranty, it is very expensive to ship the 45-lb printer to the nearest `authorized` repair center 140 miles away. The machine is much too huge for our large sedan, so it must be picked up by UPS.

Paper-jams are inevitable with any double-sided printing.

These problems have yet to be corrected by Samsung. I must emphasize how much I REGRET THIS PURCHASE

My confidence in Samsung and their interest in customer retention was further diminished after talking with "Melanie" in Samsung`s Customer Service / Tech Support. To quote Melanie, ``There is no way I'm going to talk to you about a paper-jam and I am NOT transferring you over to another agent to fix paper-jam problems!``.

Buyers should be aware that the original cartridges sold with the printer are UNDER-FILLED with a minimal amount of toner. Soon after purchase, you will have to buy 4 new toner cartridges that will COST as much or MORE THAN THE PRINTER - $500.

I give up! Does anybody want to buy this `lightly used` Samsung CLP600-N with new toner cartridges...cheap!?

This Printer Has Been Designed to Rob Customers Blind [Posted on 2008-04-21]
I have owned this printer for about a year. We mainly use printers for black ink output and occasionally for color. We decided on a laser printer since we were going through deskjet cartridges like they were water.

The problem with this printer is it consumes cyan (yellow) ink along with the black ink for black & white only copies. It also seems to consume the blue and red ink, but at a slower rate.

At the end of year, we went through 2 black cartridges (as expected), a yellow cartridge and about 80% of the blue and red cartridges.

What made this situation worse was that the printer would not allow me to print using only the black cartridge. Once the yellow ran out, I couldn't print anymore, in spite of having plenty of black ink left.

After pricing the colored cartridges, it was evident that I no longer wanted a color laser printer, as the three color cartridges totaled over $400 with tax. I ended buying a Brother multi-function unit (print, copy, fax, scan) for about half the price of the Samsung cartridges.

It is clear to me that Samsung designed these elements into this printer. In the process, they lost a customer, as I will never trust Samsung products again.

Heavy, Bulky, Loud and Poor Quality Prints, Bad Customer Service [Posted on 2008-06-03]
I have had problems with this printer since day 1, I am on a mac and found it very difficult to network. Several long calls with inexperienced tech support people. When I finally got it up and running I had black chicken scratches every inch down the page. They did replace the cartridges after I had to mail in some examples of the problem and many phone calls. But after the chicken scratches were gone, my printed pages all had a gray tone. I was told it was the type of paper. I use bright white laser paper and no matter what the weight or brand, it always came out with a gray tinge. I called several times again and no one could tell me how to fix it. I gave up and went back to Kinkos to do my important printing job.

I recently got a new router and had to call tech support to set it up again. I just thought I would ask this guy because he seemed pretty knowledgeable, though it took us another hour to get the network working. He asked me to do a simple test and print a blank page. It came out gray, he instantly knew it was the fuser. However, my computer is now out of warranty. This tech guy saw in my record that I had called in several times and that I was told that the paper was the problem while the printer was in warranty. They refuse to replace the fuser ($180) even though they have a record of it being faulty when it was under warranty.

I, of course then spoke to his manager, Chuck U, employee #6100001867, who told me that the Service level department made their decision and there was no one else to talk to and no way to lodge a formal complaint with the company. For security reasons, he couldn't give me his last name or an address to send a letter, or an email address. He basically said I agree with you, I understand your point but there is nothing we are going to do about it.

I will never buy a samsung product again and would never recommend it to anyone.

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