Sony VAIO PCG-GRV670P Laptop (2.60-GHz Pentium 4, 512 MB RAM, 40 GB Hard Drive)Platform: Windows XP Professional
Brand: Sony
Binding: Personal Computers
Warranty: 1 year warranty
Problems from the Begining...And Absolutely Horrible Support [Posted on 2004-05-29]
I purchased a PCG-670P about a year ago, because I loved the large screen and the great feel of the keyboard. It was also factory configured about the way I wanted it. After having it for about a month I started having problems with the fan running heavy and it then began to shutdown unexpectedly. I then noticed it was not recognizing all the memory, so I knew it had a bad motherboard. I sent it in to Sony to have it repaired and it was returned promptly and seemed to work better. After another couple of months it started to have the same problems again. Unfortunately, I had to limp along with a half functional computer because I was a graduate student and couldn't afford to be without my, even half functional, computer. I was finally able to contact Sony to get it back in to fix the problem, but now because it has been barely a year the warranty is not longer good and they want me to pay nearly half again what I originally paid to fix a problem they failed to fix the first time. There tech support is horrendous and they care very little about making things right with their customers. I now own a $2,0000. Sony VAIO paper weight. Buy a notebook from someone who cares about their customers.
spotty performance, poor service [Posted on 2006-12-21]
i have had my sony laptop for only 3 1/2 years and use it as a home computer...checking email, some simple word document, powerpoint, etc. work. nothing strenuous and typically not for long periods of time. average about 1-3 hours a few days a week....and my motherboard just burnt out. this will be incredibly expensive to replace. just last year i had to have the motherboard reset because of a power issue. too expensive and it's ridiculous that they charge $30 to even talk to someone over the phone....definitely look elsewhere for your laptop
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