Sony VAIO VGN-TXN27NBrand: Sony
Binding: Personal Computers
Nightmare Warranty Protection [Posted on 2008-01-02]
Do not purchase this product - you too could be out $800 for a defective unit! I purchased this back in May spending a small fortune for a small, compact, low profile computer to use at home. I use my laptop solely on the weekends for checking my email and surfing the net and store it on a table at home with its top down. Last week I opened the laptop and turned it on, only to discover a small crack in the side of my lcd screen. I immediately contacted Amazon customer service who directed me to contact Sony directly because Amazon did not protect against this type of situation. Sony had me overnight the laptop to them and today I received an estimate for $800 to replace the lcd screen. Turns out the lcd is NOT COVERED by the one year warranty...for any reason. I explained that nothing had happened to the laptop - it was not dropped, nothing was put on top of it, nothing was spilled on it - and that I had simply opened and closed the top as I do every time I use the laptop. In addition, I asked that the representative please inspect my computer and confirm that there was NO EXTERIOR damage to prove that it had not been dropped, spilled on, etc. Sony responded that while there was no sign of damage, ANY CRACK in the lcd screen constituted "misuse" and the screen was therefore not covered. So I am out $800 if I want to be able to read my screen..and if you read other reviews, turns out I'm not the only one who had this problem.
poor design for mobility [Posted on 2008-06-12]
I bought this because I needed to be highly mobile -- it was small, lightweight, and durable. However, the cute little antenna that sticks up on the side -- doesn't snap in, screw in, or stuff in. It just sort of sits there and if bumped, will fall out. Mobile? Hardly. Replacement cost? Forty bucks.
So, great computer if you don't need to connect to the internet. Or, great computer if you never move the computer and connect to the internet. Otherwise, what a friggin' rip off by Sony... and when I talked to the guy at the shop, he just shrugged his shoulders about the design flaw and said, "yeah, whatever, you probably don't need it anyway." Well, it's needed for weak signals. Not downtwon NYC maybe, but anywhere else.
Don't get this computer ifyou are going to be mobile; it won't work.
BAD LCD SCREEN - BAD WARRANTY [Posted on 2008-06-26]
WARNING -THIS TYPE OF COMPUTER FROM SONY HAS BAD LCD SCREENS AND THEY WILL NOT HONOR THEIR WARRANTY FOR SUCH PROBLEMS. I bought a new Sony VGN-TXN29N ultralight laptop and only had it for a few weeks when a crack appeared at the edge of the LCD screen. It was never taken out of the house and there were no kids or pets that could have messed with it. One evening it was fine and the next morning a crack was there when I turned it on. When I returned it to Sony for repair they refused to honor the warranty and said somebody had misused/abused the screen so the warranty didn't apply. This was not true. They wanted $699.99 to replace the screen, but sent it back to me unrepaired when I was away for a few days of travel, after they called me once on my cell phone and promised to check things out again and call me back. I did some research and found their own web site says this is a common problem and will not be repaired unless you bought some extra insurance when you purchased the product. Of course, none of this was mentioned when I bought the computer over the internet direct from Sony. Also, this appears to be a problem with the vendor who supplies the LCD screens. A UK web site mentions this is a common problem with ACER displays. I understand the State of Pennsylvania is considering passing a computer lemon law to cover this kind of problem when companies won't honor their warranties. I'm going to check that out and see if my local congressman will sponsor such a law in my state. Such is the end of a long relationship with me and Sony products that goes back over 25 years.
Bad LCD [Posted on 2008-09-03]
I have a friend that bought this same laptop and the LCD went bad on her in less than 6months.She told me that she took it to the Sony store and they did nothing about it.I told her that if it was less than 1yr they should have honor their warranty.Now she wants me to look into trying to fix this. I went and google the model and came across Amazon and started reading all these reviews. It's good to know that I'm not alone in this situation. All the symptons that she had experience with the LCD and customer service is exactly what you guys/gals have. Now if only we can get Sony to do something about it. I personally never bought Sony laptops because they are always 10-20% above all the others with less specs. This experience from her is a reassurance for me not to even ever consider buying from Sony.
Bad Quality & Asinine Warranty [Posted on 2008-10-28]
Consumer beware, avoid Sony Vaios at all costs! I've owned my Vaio TX770P for about 2-3 yrs now, purchased new from Fry's and it has been nothing but trouble. Another friend of mine has the same model with similar variously documented problems (do a google search, i.e power jack coming loose, DVD burner malfunction, etc.). It's horribly constructed with constant breakdowns and issues. The people that handle the extended warranty (bought through the official SonyStyle website) are a pain in the as S. My ex had a Fujitsu P-series Lifebook and never had to justify any reason for repairs under the extended warranty. I have to constantly explain why I need a repair, for example, for some reason the VAIO logo on top of the lid burned through to my screen, even with a screensaver functioning; however, it is not replaceable under warranty from wear and tear but must be accidentaly dropped. I finally got a technician to come and replace the DVD-burner last year, but since the screen is a third claim I must send the computer in for service and loose 7-10 business days of productivity. I did not pay over USD$3500 to be hassled by asinine warranty regulations and shody construction. After spending that much money, you can be certain I did not manhandle the computer; however, after speaking with tech support maybe I should throw the darn thing against the wall more often just to be able to get it repaired. Sorry for venting, but I wouldn't recommend Sony computers to anyone after this experience.
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