Talkworks Pro 3.0

List Price: $129.95

Customer Reviews:

No attention to the details... [Posted on 2000-06-26]
I've had Talk WorksPro 3.0 for a while now - even downloaded updates and info from the Symantec web site. But there are too many problems with this software. If you use TAPI (so you can use the modem from other apps), caller ID doesn't work. If you use the COM port directly, other apps can't use the modem. Too many people who call me get detected as "silent" and talkworks hangs up on them. Configuring the program is just difficult and time consuming - so many settigs to change yet can't get it to work properly. Talk works isn't the way to unify voice/fax and email...

Deceptive and Does Not Work With Some Modems [Posted on 2000-07-14]
I downloaded the Talkworks program on a trial basis expecting it to compliment my WinFax program. I had been using WinFax for about two years and had an abundance of data compiled including receive logs, send logs and phonebook information. When the Talkworks download was complete the receive fax component would not work. I could receive calls and send faxes but could not receive faxes. After several frustrating hours, including a visit to the Symantec website, I tried to find a "free" support line that would enable me to talk to a live human being about my problem. I emailed the customer service address and was informed by return email that I could get support for $2.95/minute or $29.95 per incident. Since I was testing the product I thought that was a bit much. I sent another email and informed customer service that if I was not allowed to talk to a service technician free that I would uninstall the product and shop elsewhere. What I did't know was that if I uninstalled the Talkworks software that it would also uninstall the Winfax software and lose all of my data. When I finally talked to a service technician two days later after waiting for 30 minues he informed me that my 56K-PCI fax/modem was not compatable with the Talkworks software. He also informed me that my data would be lost if I uninstalled the program. Based on my experience with the Talkworks program and the degree of difficulty relative to a service technician I would rate the program at 0 stars.

Professional Software [Posted on 2000-12-15]
I've had the opportunity to utilize Talkworks Pro for about four months and it has been an outstanding compliment to my small business. It has done all that I've asked: whether it notifies me of received voicemail, fax or allows me to setup faxback documents for customers, it has been smooth and trouble-free. A nice complement of setup wizards for a variety of functions. I have been pleasantly surprised. A definite thumbs up.

No Longer Supported by Symantec [Posted on 2001-05-04]
This was a good product but Symantec no longer produces or supports it. It no longer works on my Pentium computer and it won't reinstall unless I reformat my hard drive. No, I won't do that. Lorraine (David's Wife) :-(

Still Working After All These Years [Posted on 2008-01-17]
I bought an external 3Com/USR 56K Voice FaxModem PRO (model 5605) in 1999. It came with Winfax Pro 8.0 which included Talkworks 2.0 as an optional install. I have a SOHO setup and have used this configuration quite happily through Windows 95, 98, 2000 and XP pro. The telephone interface did not work after Win 98 but that was OK as the message manager, voice and fax still worked. As well after Y2K the automatic interval resend on faxes did not work but not a big deal for my SOHO operation.

I was aware of Talkworks Pro 3.0 and just when I was going to upgrade Symantec dropped the product around 2001 or so. Over the years I bid on some copies listed on ebay but never won and then found this listing on amazon late last year and purchased it. It works flawlessly for me on WIN XP Pro sp2, the upgrade saved all of my fax files and folders and the telephone interface can be used. The most important issue is to have a compatable fax/voice modem (Class 1, 2 or 2.0-Rockwell, US Robotics, IS101 or Cirrus Logic voice-capable chipset with caller ID and speaker phone capabilities). There are still some used 5605's floating around the internet and well worth it to work with Talkworks Pro 3.0.

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