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Uniden DXI-986-2 900 MHz Cordless Phone with Dual Handsets and Extra Charging Cradle | List Price: $49.99
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Brand: Uniden
Binding: Electronics
Release Date: 2004-01-31
Warranty: 1 year warranty
Features: - 900 MHz analog signal, 20-channel autoscan
- Extra handset with charging cradle
- Caller ID with call waiting, 30 name-and-number log
- 10 memory-dial presets, RocketDial quick dialing
- Hearing aid and headset compatible, belt clip provided
Phone was defective; poor customer service [Posted on 2006-08-31]
I bought this phone based on Consumer Reports's recommendation, so I had high hopes for it. Unfortunately, it has given us non-stop problems, and when I contacted customer service at Uniden I was told that I must either be without my phone for about 2 weeks (two weeks in real time, 7 business days) for repairs or pay them $10.95 to receive a replacement phone in advance of shipping my defective phone back. Here are the details.
The problem with the phone
At random intervals for a period of 1-2 seconds, the outgoing voice will be replaced by static. It happens with both handsets, so the problem must be in the base. I have placed the base away from electronic devices (at least 10 ft), and it has had no effect, so I'm pretty certain the problem is with the base and not external to it. In addition, our previous 900 MHz phone did not have any interference problems of this type. Even if we are charitable and assume the problem is with something in my home that is creating the interference, I would still have to conclude that the design of the base is poor since my previous phone did not have the problem.
The problem with customer service
I called customer service twice, the second time speaking with a supervisor. In both cases I waited for about 20 minutes before my call was answered. When I explained the problem, I was told that I would have to send my phone back for repair and that it would take two weeks. I said this was not a good solution because I would be without a phone during that 2 week period and would need to buy a new phone, so why bother with the repair. I was then told I could pay $10.95 for an advance shipment of a replacement phone, which would allow me to ship back the defective phone after the new phone arrived. I complained that it seemed unfair for me to pay for the shipping since they would have shipped the repaired phone to me at their expense if I were willing to go for two weeks without a phone. (Either way, I absorb the cost of shipping the defective phone back to them, which is fine.) I was told that is their policy, period. I explained why it seemed unfair and was told that is our policy. I explained it would be better for their long term health as a company to be more fair because I would explain to others how they were treating their customers. That is their policy. So...that is their policy, and you have a choice about whether to purchase products from them. I would advise against it.
LEss than OK for the Price [Posted on 2007-01-12]
I bough thtis phone 2 years ago and they seem to work OK for a while until one of the set stopped working. I am still using the 1 set but am thinking of replacing it.
The main reason I bought this phone beacsue I didn't want the cordless to ineterfere with my Laptop WiFi. It does the job in that reagrd because this is running at 900 MHZ frequency. Howver, sometime, the one working phone, gets stuck and I don't get the dial tone. or sometimes, when I answer, I don't hear the other side. These things happen randomly.
I had hoped that the phones would last me longer, but I am soon going for the replacment. I would have given it 2 1/2 start but there is no such rating.
I consider this use and throw type of phone beacsue it is so cheap.
Uniden DXI-986-2 900 MHz Cordless Phone with Dual Handsets and Extra Charging Cradle [Posted on 2007-01-19]
These phones work great! I haven't had a problem with bad reception and I love the ability to have the dual handsets. I live in an apt so I don't know how they would work in a larger house but I can't imagine they wouldn't work as well as any apt's I've lived in since I've been using them.
Great set, Flimsy design. [Posted on 2007-09-13]
I had these for over a year. Overall, great phone set to have, but the a/c adapter apparently died out pretty quickly after the NorthEast Blackout. I bet the units still work with a replacement, though I was lazy buying a new power supply. Reception is pretty clear.
Two Years... [Posted on 2007-11-12]
The idea behind this phone is fantastic. One thing that annoyed me was that you can't have both phones on at the same time so that two people can speak from your home (this seems like it should be technically feasible). Worse, is that when a phone's battery dies, if the phone is on (i.e. you were speaking on it), it ties up the line for up to half an hour afterwards and disconnecting it doesn't help. This has been an issue for several glitches. But all this was worth living with until opne of the phones just died (and it wasn't the battery as I switched it out). That happened abround six months ago (I bought in May 2004) - so it has a life of two years. I am down to one phone and it has developed an annoying whining that seems to be random. If you know people with other brands that have lasted them longer, go with those.
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