Vonage DigitalVoice Service

List Price: $326.96 Discount Price: $55.49

Features:

• 60 days free service, then unlimited nationwide and local calling for a low monthly fee; plans start at $25.99
• Great international rates; calls to Canada are treated like U.S. long distance
• Free voicemail plus online voicemail management
• Free caller ID, call waiting, and call forwarding
• Works with your existing phone

Customer Reviews:

The Worst Experience EVER [Posted on 2007-08-30]
That one star is not deserved. It should be many stars in the negative. Good luck cancelling your service even after a year. They kept billing until I finally cancelled the card. No one should have to go through days and weeks on the phone just to cancel a service.

DONT GO WITH VONAGE. DIRECT # FOR ACCOUNT MGMT DEPT [Posted on 2007-09-25]
DO NOT DO IT. CUSTOMER SERVICE IS TRAINED HOW TO STEAL YOUR MONEY WITH A SMILE.

ANYONE TRYING TO CANCEL KNOWS THAT THAT ACCOUNT MANAGEMENT DEPT ARRANGES CANCELLATIONS BUT YOU HAVE TO GO TO CUSTOMER SERVICE TO GET TO THEM. WELL I HAVE A NUMBER FOR THAT DEPARTMENT 1-888-288-7435. THIS WILL NOT GET YOUR MONEY BACK, BUT IT WILL SAVE ABOUT 15 MINUTES OFF YOUR WAIT TIME.

Be warned! [Posted on 2007-10-16]
We switched to Vonage to save money and it was the worst quality, customer service ever. All our calls would be dropped after 5 minutes and the second time I called to have it "fixed" they managed to do something that cause us to not be able to receive incoming calls for over 2 weeks. No refunds were offered and I am having to PAY THEM to cancel my service! Read the Better Business Bureau reports. If these reviews don't convince you that will. Just sorry I didn't check into the service more.

A criminal company-Avoid! [Posted on 2008-01-26]
Look at the number of 1 ratings and beware. This is a truly criminal company with mean-spirited approaches to sucking away your money. I had the same experience where they started billing me for service weeks before their equipment even arrived! This is criminal! Their customer service is the rudest bunch of human beings on this planet. Vonage also does not explain how you have to contact your previous phone company and explain the situation of phone transferring. This was the worst learning experience about a poorly run company I have ever had. Can you cancel on their website? of course not! After you finally drill down to Canceling your account on the phone, they ask questions why and then put you on hold for an hour when you say they can't talk you out of it! Criminal. Spell it--CRIMINAL!
I've sent everything back. When the dust clears and the fees are evaluated, you don't even save that much anyway, and it does drop and hopefully, the world will come around and stop supporting such poorly run companies as Vonage.

Phone service is poor, customer service is untruthful [Posted on 2008-05-22]
Unfortunately what you are told by customer service and what the 100 pages of terms of service tell you are different, and if you arent careful, it'll cost you an extra $100.

The whole time I had this service I experienced:

- Dropped calls
- Feedback on the line
- Clicks and taps on the line
- Repeated outages

I am really disappointed in the service, but it was cheap to use until I cancelled and the customer service rep told me it would be almost $100 to cancel. When I signed up, I was told it was month to month with no cancellation fees. Vonage told me that in the terms of service, cancellation fees are plainly outlined... on section 8.6 on page 18 of a 100 page terms of service. Technically my fault, ethically Vonage has some work to do.

I hate to bring this up but the only time you can get a native english speaking person on the phone is when you want to cancel service, the rest of the time you speak with someone you can barely hear or understand.

Overall, great concept, poor example.

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