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Western Digital 120 GB External USB 2.0 Hard Drive with Dual Option Backup | List Price: $149.99
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Brand: Western Digital
Binding: Electronics
Warranty: 1 year warranty
Features: - Dual-option Backup -- choose how and when to back up your data, automatically or on-the-spot
- USB 2.0 interface -- high-speed connection for maximum throughput
- Front-mounted power button -- equipped with WD's exclusive Safe Shutdown™ feature that ensures all data has been safely transferred before shutting down the drive
- 7200 RPM rotational speed
- Preformatted -- simply plug it in and go
Thought it was good... thought wrong [Posted on 2005-03-26]
Worked fine the first two days. Then it stopped being recognized by my laptop, my friend's laptop, and 2 desktop computers. I'm going to return this tomorrow. What a waste of my time... and I already deleted the files off my laptop that I had put on the hd. I'm just aggrevated by this!
Beware of WD External HDs if You Value Your Data!!! [Posted on 2005-07-17]
This review is for a different HD by Western Digital, but the customer service and product warranty are exactly the same...
My 250GB Western Digital hard drive died after only a month & took with it over 150GB worth of data that wasn't backed up anywhere else (for obvious reasons - who really "backs up" their backup drive anyway?). At first the drive worked very well: it supported plug-and-play, had a large amount of space, was competitively priced and was made by WD, a brand I thought to be trustworthy.
However, a company who boasts for you to "Put Your Life On It" (their external hard drives) should at least try to ensure data reliability & take accountability for their products. When I called customer service about my failed drive I obtained this list of information:
1. If you wish to recover your data, you must use one of their partners or risk voiding your warranty. There are only 8 in North America.
2. You are responsible for the cost incurred in using their data recovery partners.
3. Western Digital doesn't issue any refunds. If you purchased your drive from a store such as BestBuy you could return your faulty product. However, at online retailers such as Buy.com you are left without options.
4. You can obtain a replacement drive (what they call re-certified) but it'll be devoid of your precious data.
5. You are responsible for the shipping costs associated with returning the faulty drive back to WD. They pay for shipping of the replacement drive to you. This is apparently called "fair shipping".
6. According to the CSR, Western Digital is not responsible for your data. They are only a supplier of hard drives.
7. On a different note, the CSR never actually apologized for my failed drive but only used words such as "unfortunate" and "let's explore your options".
In summary, this product is fine if you happen to receive a unit that doesn't fail. However, I would not be willing to take that risk and I don't recommend anyone buying this product for any amount of money. It's acceptable that a device such as this is prone to failure. However, Western Digital's "it's not my problem" attitude is not.
No Support [Posted on 2005-12-07]
Western Digital will not support your hard drive WHEN it fails. On November 16, 2004, I bought a 250GB hard drive. Three months later in February, 2005, I had to return it for a replacement due to a hard failure. Now, this replacement drive too has failed as well after only eight months.
I went through two Western Digital drives in a year due to no fault of my own and the hard drive failed just six days after the warranty expiration. I requested a replacement from Western Digital and they completely ignored me.
Buy at your own risk.
Please don't waste your money [Posted on 2006-03-03]
I found this at a good price at the local Circuit City so I bought it without first reading the reviews here. The drive worked great for about a month then one day disappeared from Windows. I've now tried it on three different computers, both with and without a USB hub, without any luck. Windows 2000 doesn't see it at all and Windows XP detects an unknown USB device.
STAY AWAY FROM THIS PRODUCT!!
Don't Risk It [Posted on 2007-08-27]
I have a number of old computers, so I bought the WD external drive for back-up. The drive worked great for some time, wrongly leading me to believe it was more trustworthy than my old PCs. I moved to a new apartment, and now the device is not recognized by my computers. The WD drive won't start up, apparently for no other reason than it was unplugged for the move. Since it was operating so well for a while, I had TONS and TONS of stuff on it that was not backed up anywhere else. I'm now forced to spend $400 for a data recovery effort.
Save yourself a heap of grief, NEVER buy Western Digital.
Click here for more details and discount information...
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