WinFax Pro 10.0

Customer Reviews:

Big Problem Under Win 2000 [Posted on 2001-04-13]
WinFax Pro is NOT COMPATIBLE WITH WINDOWS 2000, according to my experience and that of many others. It crashes the computer when it attempts to install. Tech support is no help; Symantec either does not realize their software has a problem or will not admit it. (My system: Micron Millenia Max 1.2GHz, 256MB, Nvidia GeForce2 GTS, Aztech PCTel V.90 56K.)

The Weak Link in Symantec's Chain [Posted on 2001-07-29]
I originally bought WinFax many years ago, and was perfectly happy with it up through version 9.0. Unfortunately, Symantec appears to have overreached itself with version 10.0. Other reviewers mention the potential conflicts with newer versions of Windows and Outlook 2000. As far as I can tell from reviewing FAQs at Symantec's support website, the problem is incompatibility with Outlook 2000, specifically relating to WinFax's promised ability to send faxes by e-mail. Like me, you might decide that you don't need that feature and skip installing it, but it still seems to trash the program itself. And, since WinFax automatically integrates with SystemWorks and other Symantec programs, it ends up trashing them as well. So what, you say, I'll just uninstall all of them and start over. Good luck! Symantec programs never full uninstall, so the problem's still there when you reinstall. I finally uninstalled WinFax and replaced it with a shareware program that costs [price], is simpler and more intuitive in its operation, and actually works. In summary, wait for version 11.

WinFax is not a winner [Posted on 2003-01-14]
Struggle to install, struggle to keep working, some nice features if they will work when you want them.

If you can find another program to meet your needs, try it.

WinFax Pro 10 Problems [Posted on 2003-10-23]
I started with Winfax Pro v4.0 for Networks. It was hard to install, configure and manage. But it worked for me once the hard part was over. I have a customer who I upgraded to v10.0. We went from Win98, Winfax Pro 4.1 and a Celeron 400 to Win2K, Winfax Pro v10.0 in a P4-2.0 Ghz machine. Everything on the machine pretty much works as expected... EXCEPT WINFAX PRO 10!
People that have been sending without problems for years can not send to this machine now. I have tried everything except trashing WinFax and nothing seems to make a difference no matter what I change. I have reinstalled the program. I have modified almost every setting (and changed them back when they did not solve problem). I got the best results when I hard set the program to receive faxes only at 4800 baud (should run 14400). Somehow it seems to try to negotiate, then it falls back to the next slowest speed, negotiates again, falls back, etc until it either dies or receives inconsistently at 4800. I have changed phone lines, running a cable direct to telco network interface, etc. etc. etc and still no reliable reception or sending. Not to/from a fax machine or to/from a computer. I must have 12-15 hours in working on this and still no success. It still could be one of the few things I have left to try like another computer, hard setting the COM ports in CMOS, or anything else I can think of. One thing that has not helped me is the Symantec web site.

Winfax Pro 10.03 a winner after a false start [Posted on 2005-08-08]
Initial comment when using Motorola SM56 Modem:
Try as I might, this software does not do what its advertised to do. Send a fax. I have no problems using my system with other (cheaper) software, I bought Winfax Pro to be able to mass fax. It wont send a single one. UInable to negotiate. Receives fine. No free support either. Not even by email. Even though Ive only just bought the software. Anyway, Im a programmer, so Ive tried most things a sensible user would do to make this work. I think the software is simply buggy. Dont recoomend it at this point.
Update:
Winfax pro now works just fine! Using US Robotics modems. Its fussy that way. Has some integration capabilities with Office 2000 contact list, however it is inadequate in this respect when it comes to merging contact data into the body of your MS Word Document message in order to do a bulk fax quickly.

A work around is to create a Word Document with merge data contained, display each record on the screen one at a time and click on "print to fax" Select the recipeint from the contact list and go on to the next record. That way you can send as many personalized faxes as you like while integrating with Microsft office applications including Word and Outlook. (We use Microsoft Office 2000 Premium)

Anyway, its still the best software available for mass faxing given our total experience with it now. We've sent 14,000 faxes using Winfax Pro this year. And by the waym email support is now available free although we didnt make too much use of this. The online faqs are quite informative. In the end realize that you have to use hardware that is completely compatible even though the modem might work with some other software.

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