Zoom 5585 X5V 4PORT Adsl Modem Router/gateway/firewall

List Price: $91.50 Discount Price: $49.62

Features:

• Zoom ADSL X5v 5585 - Router + 4-port switch - VoIP phone adapter - DSL
• ZOOM TELEPHONICS

Customer Reviews:

Neat product [Posted on 2007-03-08]
Typical sip adapter with good audio quality.

Cons:
1. the shipped firmware 1.5.1 doesnt allow voip services other than global village to accept an incoming call. Had to downgrade the firmware to 1.2.2 to make that feature work
2. When someone is on the pstn you cant pick up the voip phone. Had to force the box to voip only mode.

Bad product; Non existing customer service [Posted on 2007-04-13]
I bought this product from Amazon in February 2007, and have since regretted my purchase. To begin with, I could not get the product to work. I could see that packets were being sent and received but I could not get to the internet. Over a period of 3 days, I called up customer service around 12 times. Every time, I had to wait 10 minutes and then had to leave a message. However, I never got a call back. I finally called up AT&T and the technician there helped me navigate the product even though this is not one of the products they support.
I finally did get the modem working, but once every few days, it stopped working and I had to reboot the modem everytime. After 6 weeks of suffering through the product, I have decided to return the product for a refund. Based upon my experience, I would not advise anyone to buy this product.

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